Customer Success at Aha! This is a unique role requiring product management experience and preference for working with customers rather than defining requirements or guiding development work. Aha! is the world's #1 product development software helping over 1 million product builders from discovery to delivery. Our Customer Success team is an all-remote group spread across multiple time zones working closely with customers. We serve innovative companies building revolutionary new experiences. Responsibilities include guiding organizations in innovation/software building processes, delivering responsive customer service using proven frameworks, guiding customers through subscription procurement/legal/security processes, and mentoring newer team members. Benefits include competitive base salary ($100k-$170k U.S.), profit sharing, medical/dental/vision plans often fully covered, pay time off including parental leave, and volunteer opportunities throughout the year.

Six+ years' experience defining/managing/launching new functionality at growing software company; influenced go-to-market processes; wrote clear instructions explaining best practices; independently resolved challenges.

Base salary range $100k-$170k (U.S.), profit sharing program, medical/dental/vision plans often fully covered, upto 200 hours PTO annually, pay parental leave and care/bereavement leave, education reimbursement up to $1k annually.