PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking an Account Executive (AE) to join our dynamic, customer-focused team! As an Account Executive you will be responsible for driving growth, expansion, and revenue within established customers through upsell, cross-sell, and strategic account development. This critical and senior-level, quota-allocated role builds and sustains long-term relationships with C-level executives and decision-making stakeholders through weekly/monthly in-person engagement and consultative selling. This role will successfully drive Operations Cloud conversions and multi-product adoption by applying PagerDuty's Command of Message methodology, understanding customer financial priorities and budget cycles, and crafting cost-justified proposals that demonstrate high-value outcomes. The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios. KEY RESPONSIBILITIES

• Expand current customers and their current spend by quota allocation; identify and execute upsell and cross-sell opportunities across PagerDuty's product portfolio
• Influence C-level leaders through weekly/monthly in-person meetings; build and maintain strategic relationships with decision-makers and economic buyers
• Develop comprehensive account plans that identify growth opportunities, competitive threats, and expansion strategies; maintain a deep understanding of customers' business priorities and budget cycles
• Drive adoption of Operations Cloud to deliver visible customer value and expand platform usage
• Apply Command of Message methodology to articulate business value; develop compelling business cases that align PagerDuty solutions to customer strategic initiatives
• Execute complex, multi-product sales motions; coordinate with Solution Consultants for technical validation and proof-of-concept engagements
• Partner with Customer Success Managers to monitor account health, identify expansion signals, and proactively address risks
• Maintain accurate forecasting in Salesforce; manage sales pipeline with disciplined qualification using MEDDICC framework
• Work closely with Solution Consultants, Customer Success, Product Management, and Renewal Managers to ensure a seamless customer experience

BASIC QUALIFICATIONS

• 8+ years of experience in enterprise B2B sales , account management or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex long-cycle enterprise sales.
• Demonstrated experience selling to and influencing C-level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Expertise applying MEDDICC and Command of the Message (COM) methodologies.
• Experience managing high-value accounts.
• Track record of success with multi-product sales and solution-based selling models.
• Strong understanding of enterprise software ecosystems including Operations Cloud or DevOps environments.
• Strategic thinker with exceptional communication negotiation & relationship-building skills.

The base salary range for this position is $130K-$154K USD. This role may also be eligible for bonus commission equity &/or benefits. Our base salary ranges are determined by role level & location. The range which is subject to change based on primary work location reflects the minimum & maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies & experience. Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential & consider each candidate's full professional story. Whether you're exploring a career change or taking your next step we look forward to reviewing your application. If this just isn’t the right role or time sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in: Australia: Northern Territory Queensland South Australia Tasmania Western Australia Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming Candidates must reside in an eligible location which vary by role. How we work Our values guide how we support customers collaborate with colleagues develop products & foster a culture of belonging. They define not just our actions but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business & Lead the Future Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion & succession planning discussions Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts & drive engagement & performance. What we offer As a global organization our total rewards approach is competitive with industry standards & aligned with local laws & regulations Learn more including country-specific offerings on our benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays & sick leave
• Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO
• Paid parental leave:22 weeks pregnant parent12 weeks non-pregnant parent(some countries have longer leave standards & we comply with local laws)*
• Paid volunteer time off:20 hours per year
• Company-wide hack weeks
• Mental wellness programs

Eligibility may vary by role region & tenure *About PagerDuty** PagerDuty Inc NYSE PD is a global leader in digital operations management The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience & drives operational efficiency for enterprises With a generative AI assistant at its core PagerDuty empowers teams to detect & resolve issues in real time orchestrate complex workflows & drive continuous improvement across their digital operations Trusted by nearly half of both the Fortune500 & Forbes AI50 as well as approximately two-thirds of the Fortune100 PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™ Fortune Best Workplace for Millennials Fortune Best Medium Workplace Fortune Best Workplace in Technology top rated product on TrustRadius G2 Go behind-the-scenes on our careers site @pagerduty on Instagram Additional Information: PagerDuty is an equal opportunity employer Does not discriminate based on race religion color national origin gender sexual orientation age marital status parental status veteran status disability status Privacy important By submitting application confirm read understand Privacy Policy Committed reasonable accommodations qualified individuals disabilities job application process Email accommodation@pagerduty.com if accommodation needed Uses E-Verify employment verification program.