Account Executive - New York

Location

New York, United States

Employment Type

Regular

Company Overview

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Job Description

PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market. The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.

Key Responsibilities

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

Basic Qualifications

• 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex,long-cycle enterprise sales.
• Demonstrated experience selling to and influencing C-level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Expertise applying MEDDICC and Command of the Message (COM) methodologies.
• Experience managing high-value accounts.
• Track record of success with multi-product sales and solution-based selling models.
• Strong understanding of enterprise software ecosystems,

Operations Cloud or DevOps environments.

• Strategic thinker with exceptional communication,

negotiation,and relationship-building skills.

Compensation & Benefits

The base salary range for this position is $130000 - 154000 USD (50/50). This role may also be eligible for bonus, commission,equity,and/or benefits. Our base salary ranges are determined by role, level,and location.The range reflects the minimumand maximum base salary we expect to pay newly hired employees for the position.Pay is determined based on factors including market location, job-related knowledge skills/competenciesand experience. Your recruiter can share more about specific offerings during the hiring process.

What we offer:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidaysand sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent; 12 weeks for non-pregnant parent (some countries have longer leave standards)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, r egion, tenure

Work Model & Location Restrictions

pagerduty operates a hybrid work model with offices in 8 major cities: Atlanta,Lisbon,L ondon ,San Francisco,Santiago,Sydney ,Tokyo,and Toronto .While flexibilityis offered within these locations: bold Location restrictions: Australia: Northern Territory; Queensland; South Australia; Tasmania; Western Australia Canada: Alberta; Manitoba; Newfoundland; Northwest Territories; Nunavut; PEI; Quebec; Saskatchewan; Yukon United States: Alaska; Hawaii; Iowa ;Louisiana ;Mississippi ;Nebraska ;New Mexico ;Oklahoma ;Rhode Island ;South Dakota ;West Virginia ;Wyoming Candidates must residein an eligible location which varies by role . --- ## Additional Information PagerDutyis an equal opportunity employer.It does not discriminate based on race,religion,color,national origin ,gender sexual orientation age marital status parental status veteran status or disability status . PagerDuty provides reasonable accommodationsfor qualified individualswith disabilities duringthe application process upon request via accommodation@pagerduty.com . PagerDuty uses E - Verify employment verification program . --- ## Remote Work Mention PagerDuty operates a hybrid work model offering flexible work arrangements within established office locations but does not explicitly mention fully remote work options . --- ## Experience Level Mention The posting specifies requirements indicating senior-level experience : minimum 8+ yearsin enterprise B2B sales/account management roleswith proven success managing complex long-cycle enterprise sales quotas .