Company Overview:

PagerDuty is a leader in Digital Operations Management.
Trusted by over 13,000 organizations including 60 of the Fortune 100.
Customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon.
Focus on Digital Transformation, Cloud Migration, DevOps Modernization.
Expanding platform using AI/ML and Automation.

Role Summary:

Position: Account Executive (AE)
Location: United States
Department: Sales
Responsible for driving growth and expansion within an established customer portfolio.
Combines strategic account management with consultative enterprise selling.
Partners with C-level executives and key stakeholders.
Focus on Operations Cloud conversions and multi-product adoption.
Opportunity to shape customer journey, close high-value deals, accelerate enterprise market growth.

Key Responsibilities:

Own and grow a defined set of enterprise accounts via upsell, cross-sell, expansion.
Build and maintain trusted executive relationships through regular engagement and consultative selling.
Develop and execute strategic account plans identifying growth areas and competitive positioning.
Drive adoption of PagerDuty’s Operations Cloud by articulating business value and ROI.
Execute complex multi-product sales motions; partner with Solution Consultants for technical validation and proof-of-concept.
Maintain accurate forecasts and disciplined pipeline in Salesforce using MEDDICC framework.
Collaborate with Customer Success, Product Management, Renewals teams to ensure satisfaction and retention.

Basic Qualifications:

8+ years experience in enterprise B2B sales/account management/expansion roles within SaaS or cloud software.
Proven success managing quota in complex long-cycle enterprise sales.
Experience selling to/influencing C-level executives.
Proficiency with Salesforce for pipeline management and forecasting.
Bachelor’s degree or equivalent experience.

Preferred Qualifications:

Expertise in MEDDICC and Command of the Message (COM) methodologies.
Experience managing high-value accounts.
Track record of success with multi-product sales and solution-based selling models.
Strong understanding of enterprise software ecosystems, Operations Cloud or DevOps environments.
Strategic thinker with exceptional communication, negotiation, relationship-building skills.

Work Model & Location Restrictions:

Hybrid work model with offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, Toronto.
Cannot employ candidates residing in certain states/territories in Australia, Canada, United States (specific locations listed).

Compensation & Benefits:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
Employee Stock Purchase Program*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Wellness days & companywide paid days off beyond PTO
Paid parental leave (22 weeks pregnant parent; 12 weeks non-pregnant parent; varies by country)
Paid volunteer time off (20 hours/year)

*Eligibility varies by role/region/tenure

Additional Information:

PagerDuty is an equal opportunity employer committed to diversity. Provides reasonable accommodations for qualified individuals with disabilities. Uses E-Verify employment verification program.