Account Manager

Location: Remote (Thailand)

What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets. Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto more reservations, happier guests a reality by providing strategic guidance to our customers around the world and helping them achieve their Success Outcomes.

What You Bring to the Team

Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
Act as a strategic advisor leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success

Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
Demonstrate strong understanding of hotel operations, including revenue management,...