Account Manager

$100K - $140K • New York, NY, US / Remote (US) Job type Full-time Role Operations Experience 3+ years Visa US citizen/visa only

About the role

About Triomics

Triomics builds AI-powered clinical workflows for oncology care and research. We partner with leading cancer centers and health systems, deploying deeply integrated solutions that require both deep technical integration and clinical adoption. We’re scaling quickly and building the team that will define our next chapter.

The Role

We’re hiring an Account Manager to be the owner of the relationship with our customers. This is a customer success and account ownership role—not a quota-carrying upsell seat. You will be the single most informed person on the health of your accounts, from the moment a deal closes, through integration planning and go-live, and into perpetuity. You will be the quarterback of the Triomics customer experience: the project manager who coordinates our internal teams and the customer’s teams to accelerate integrations and go-lives, and the proactive operator who keeps a constant pulse on adoption, value realization, and account health long after launch. You’ll work hand-in-hand with our Forward Deployed Engineering (FDE) team and our Clinical Navigators, pulling in FDEs to tune the AI pipeline and platform to customer-specific needs, and Navigators to supplement end-user training, so that every account gets the most out of Triomics. Our users are clinicians: physicians, nurses, and clinical research coordinators (CRCs). The best person for this role speaks their language, understands their day-to-day, and earns their trust quickly.

What You’ll Do

Own the end-to-end customer relationship

Serve as the primary point of contact and trusted advisor for your accounts from closed-won through go-live and into steady-state—the “mini-CEO” for your book of business
Build deep, durable relationships with customer stakeholders across clinical, research, IT, and administrative functions
Maintain the most up-to-date pulse on the health of every account: adoption, sentiment, risks, and opportunities to deliver more value

Quarterback integration and go-live

Act as the project manager / quarterback from the Triomics side of every integration and go-live, coordinating internal teams (FDE, Clinical, Product) and the customer’s teams to accelerate timelines
Build and manage integration project plans, milestones, and timelines; drive accountability on both sides to keep deployments on track
Partner with Forward Deployed Engineers to scope and prioritize customer-specific adjustments to the AI pipeline and platform
Partner with Clinical Navigators to design and deliver end-user training that drives adoption among physicians, nurses, and CRCs

Drive adoption, value, and account health post-go-live

Dive into analytics and reporting to understand user adoption, workflow impact, and the real-world success of the technology
Proactively identify where an account is underperforming or where value is being left on the table—then game-plan a solution and execute it yourself or marshal the right internal team to deliver it
Propose and help build new reporting, KPIs, and dashboards that sharpen our (and the customer’s) understanding of adoption and outcomes
Establish a consistent operating cadence with each account (e.g., business reviews, health checks, success planning)
Surface product feedback and customer needs back to Product and Engineering as a structured, prioritized signal

Be a force multiplier across the company

Help build the repeatable playbooks,...