Account Manager

Location

New York, NY
Hybrid team, with pet-friendly headquarters in NYC
Based in NYC with ability to work out of our Flatiron office at least 2 days/week
This role is hybrid (minimum 2 days/week in our NYC-Flatiron office)

Salary Information

$200K – $225K
Offers Equity
Offers Commission
Salary Range: The anticipated base salary range for this role is listed above (in USD).
Total compensation consists of salary + equity + benefits.

What is Spade?

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type. Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as FIS, Bilt, Mercury, Stripe trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features. Spade is a fast growing Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). The company values diversity of background, experience, opinion; empathy; curiosity; passion; autonomy; and ownership.

What will you do?

As an Account Manager at Spade:

Own major customer relationships from contract signature through expansion as primary point of contact and trusted advisor.
Partner with Sales on pre-signature deals for clean handoffs.
Run implementations on time and on scope.
Lead renewals and pricing negotiations including multi-year commitments.
Drive expansion by spotting opportunities and selling customers into new Spade products.
Build executive relationships at each customer; run QBRs, executive briefings, onsite visits.
Partner with engineering/product on technical investigations and root cause analysis.
Translate customer feedback into prioritized roadmap asks.
Build post-sales playbooks, SOPs, account frameworks to enable scaling.

What experience, skills, and qualifications are necessary?

Must-have:

5+ years experience including 3+ years in account management/sales/customer success for a technical product.
Experience carrying quota with responsibility for account growth/upsells/renewals.
2+ years experience in fintech/banking/payments.
Experience owning commercial outcomes (quota/NRR target/revenue retention).
Experience leading contract renewals and negotiating commercial terms.
Experience in high-growth startup environment.
Comfort using AI, automation, self-built workflows to scale yourself.
Based in NYC with ability to work out of Flatiron office at least 2 days/week.

Nice-to-have:

Experience supporting both fintech and bank/financial institution customers.
Experience with transaction or payments data.
Experience with API or data products.
Experience building post-sales playbooks/SOPs/operating frameworks from scratch.

Why join Spade?

Be a cultural founder as an early employee shaping culture.
Join a small but well-funded team with limited risk/unlimited upside.
Build next generation financial infrastructure powering fintech innovation.

Benefits include:

Competitive compensation and equity package
Full medical/dental/vision benefits for US-based employees
Life & short-term disability insurance
Unlimited PTO
Early exercise program
Extended post termination exercise period
401K retirement planning
Hybrid team with pet-friendly NYC headquarters
Paid parental leave
Work from home stipend

Diversity & Inclusion at Spade:

Spade is an equal opportunity employer committed to diversity equity & inclusion. They value different backgrounds/experiences/abilities/perspectives to build best products and be the best version of themselves.