PagerDuty (NYSE:PD) is a leader in Digital Operations Management

PagerDuty (NYSE:PD) is a leader in Digital Operations Management, trusted by over 13,000 organizations including 60 of the Fortune 100. PagerDuty helps teams identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. The company is expanding rapidly with a focus on AI/ML and Automation.

Job Description

PagerDuty is seeking an Account Manager to join their diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

Key Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Basic Qualifications

7+ years of combined customer-facing experience including Account Management, Customer Success or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight Tableau or Looker.
Bachelor’s degree or equivalent experience.

Preferred Qualifications

Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
Familiarity with MEDDPICC and Command of the Message (COM) frameworks.
Experience working with enterprise software customers or in a DevOps environment.
Strong understanding of AI-powered tools for driving efficiency and insight.
Proven history of achieving revenue and retention goals through consultative account management.
Self-starter with strong collaboration negotiation problem-solving skills.

Salary & Benefits

Base salary range: $105000 - $125400 USD
May be eligible for bonus commission equity or benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
Employee Stock Purchase Program (ESPP)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty (additional paid days off)
Paid parental leave: 22 weeks for pregnant parent; 12 weeks for non-pregnant parent (varies by country)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

(*Eligibility may vary by role region tenure)

Location Restrictions

Candidates must reside in an eligible location. PagerDuty operates a hybrid work model with offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto. Candidates cannot reside in certain regions within Australia Northern Territory Queensland South Australia Tasmania Western Australia Canada Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming.

Additional Information

PagerDuty is an equal opportunity employer committed to diversity. They provide reasonable accommodations for qualified individuals with disabilities during the application process.