Vapi is a Voice AI platform designed to resolve calls rather than transfer them, overcoming the limitations of traditional phone systems that trap callers in menus and scripts.
Key metrics: 1 billion calls handled, 1 million developers, and 10x enterprise ARR growth.
Customers include Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more ranging from YC startups to Fortune 500 companies.
Recently raised $50M in Series B funding led by Peak XV Partners with participation from Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and earlier backers; total funding raised is $72M.

Role Purpose:

The company is hiring an Agent Strategist to support scaling its enterprise footprint by driving retention, expansion, and long-term customer value through strong post-sales ownership.
The role involves managing complex enterprise deployments requiring cross-functional coordination and leadership.
The position will help define and scale the post-sales engagement model and impact Net Revenue Retention.

Additional context about the company:

Vapi aims to build the human interface for every business.
The company culture emphasizes ownership with 70% of employees being previous founders.
Founders are Jordan and Nikhil, who are Canadians.
Investors include YC, Kleiner Perkins seed round, and Bessemer Series A.

Compensation:

Base salary plus equity ranging from $130K to $160K.
Offers commission.

Benefits:

Comprehensive health coverage (medical, dental, vision).
Quarterly off-sites and team events.
Flexible time off policy.
Additional perks like catered meals, transportation, gym access, and a $10k annual learning & development budget.

What You’ll Do: 30 Day Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders. Deeply understand each customer’s deployment architecture, use cases, and success criteria. Audit current health metrics, renewal timelines, usage patterns, and engagement cadence. Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities. 60 Day Establish a structured cadence of weekly, biweekly or monthly syncs based on account tiering. Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals. Begin identifying renewal risks and expansion signals across your portfolio. Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting. 90 Day Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy. Surface qualified expansion opportunities supported by usage data and deployment success metrics. Enforce service tier boundaries and protect the integrity of the engagement model. Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales. Who You Are: 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company. Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations. Strong stakeholder management skills with ability to engage VP & C-level executives. Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code. Experienced in renewal & expansion motions & comfortable building commercial narratives. Highly organized with strong CRM hygiene, documentation habits, and follow-through.