USD per year
Agentic AI Enterprise Delievery lead (North America)
Toronto , Canada Global Services & Delivery – Implementation / Full-time / Remote About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
As an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.
Responsibilities
- Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
- Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
- Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
- Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
- Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
- Own the creation of integration design documents and support Integration Engineers during implementation.
- Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
- Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
- Serve as the product owner during deployment — driving priorities,...