USD per year
Agentic Solution Engineer
Toronto , Canada Sales 6 Sales Solutions / Full-time / Remote About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world9s largest global brands do business? Join us!
About the role
Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions. You9ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.
Responsibilities
- Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi9s platform.
- Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer9s end users.
- Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases.
- Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases.
- Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers.
- Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities.
- Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.
Requirements
- 1-2 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS.
- Hands-on experience with AI prompt design,...