Company: Cresta

• Cresta provides a unified AI platform for customer experience, combining conversational AI agents, real-time human agent augmentation, and conversation intelligence.
• Customers include United Airlines, Cox Communications, Marriott.
• Founded from Stanford AI Lab; raised $270M+ from investors like a16z, Greylock, Sequoia.
• CEO Ping Wu previously led Google's Contact Center AI and Vertex AI platforms.

Role Overview:

• Own end-to-end customer deployments of AI solutions.
• Lead complex projects with direct customer interaction.
• Ensure AI initiatives become live, adopted solutions driving measurable business outcomes.

Success Metrics:

• Customers launch and use AI solutions that drive real business outcomes.
• Deployments run smoothly, on time, meeting success metrics.
• Customers feel confident and ready to scale post-deployment.
• Internal teams depend on you for clarity and momentum in complex initiatives.
• Consistently convert complexity into progress.

Qualifications:

• Experience leading technical or AI-driven SaaS implementations.
• Strong project management skills with a consultative, customer-first approach.
• Comfortable with technical concepts, data, analytics.
• Ability to translate complex technology into clear plans.
• Bias toward execution, ownership, and outcomes.
• Thrives in fast-paced, high-growth environments.

Why Join:

• Work on highly visible and impactful projects at Cresta.
• Hands-on experience with cutting-edge AI used by leading enterprises.
• Deep partnership with customers to see direct impact of your work.
• Collaborate with world-class teams across product, engineering, GTM.
• Help define standards for great AI deployment at scale.

Perks & Benefits:

• Medical, dental, vision plans for employees and families.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work-from-home office stipend.
• Lunch reimbursement for in-office employees.
• Flexible PTO.

Compensation:

• Base salary range: $120,000 - $175,000 plus bonus and equity.
• Competitive location-based pay reflecting market and individual factors (experience, skills, education).

Additional Notes:

• Official Cresta recruiting emails come only from @cresta.ai domain to avoid scams.

Application Process: Candidates can apply online by submitting personal details including name, email, phone number (with country code), location (city), resume/CV (pdf/doc/docx/txt/rtf), cover letter (optional), LinkedIn profile or website link.