USD per year
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. As an AI Strategic Customer Success Consultant, you will be responsible for supporting the relationships with Podium’s high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium’s interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio. What you will be doing:
- Partnering with an Enterprise Customer Success Manager, you will help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business.
- Manage a book of Strategic Enterprise customers
- Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals.
- Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
- You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients.
- Your metrics will be focused on growth and retention.
- Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC’d to support as appropriate.
- Maintaining documentation/SOPs for customer account details with assistance from the AM.
- Assist with reporting the value of Podium products in weekly syncs,...
Podium offers an AI Employee that works 24/7 to convert leads into loyal customers and messages into revenue. Podium’s AI talks to more leads, sets more appointments, and follows up for businesses with little oversight. Features include capturing every lead from calls, texts, chats, reviews, and third-party messages in a consolidated inbox. The AI responds to leads in under 1 minute to boost sales chances by over 45%. It drives repeat business by proactively following up with customers at the right time. The AI requests reviews after each sale and responds on review sites to help businesses rank high on Google. Podium’s AI Employee is pre-trained on 10+ years of industry expertise and customized to company policies. It is recognized as "Best agentic AI Software" and highly rated on G2 with 4.6 out of 5 stars from ~2000 reviews. Trusted by over 100,000 businesses.
View Company Profile