USD per year
About the Role
We are hiring an AI Technical Architect to support our most strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes using Miro. In this role, you'll serve as a trusted advisor and technical lead on AI use cases ranging from intelligent agents to workflow automation. This role will be responsible for guiding customers throughout the onboarding and implementation of our various AI solutions. You'll guide organizations through the discovery, design, and hands-on configuration of AI-powered features, ensuring that customers maximize value from Miro’s evolving AI capabilities. This role will also bridge the gap between Customer Success, Product, and Engineering teams, helping define how AI transforms collaboration at scale—both within Miro and across the customer’s broader tech ecosystem.
What you’ll do
- Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities
- Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarisation tools, and custom GPT integrations
- Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring
- Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain)
- Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends
- Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases
What you’ll need
- 6+ years experience in software engineering or related field with strong focus on AI technologies
- Expertise in machine learning frameworks such as TensorFlow or PyTorch
- Proficiency in programming languages including Python, JavaScript/TypeScript
- Experience with cloud platforms like AWS or Azure
- Strong understanding of API design and integration patterns
- Excellent communication skills with ability to translate technical concepts for diverse audiences
What's in it for you
- Competitive salary package commensurate with experience
- Flexible working hours with potential remote work options (subject to team agreement)
- Opportunity to work with cutting-edge AI technologies impacting millions of users worldwide
About Miro
Miro is a collaborative online whiteboard platform designed to enable teams to work more effectively together regardless of location. We foster innovation through diversity and inclusion while maintaining a strong commitment to customer success. Join us in shaping the future of collaboration!
Apply
To apply for this position please visit https://miro.com/careers/vacancy/8341440002/.
Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Their mission is to empower teams to create the next big thing.
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