Applied ML Engineering - GenAI, AI Agent

Location: Remote - Americas
Department: Engineering & Data

About the role

Join Shopify's innovative team as we develop an AI Personal Shopper to transform the online shopping experience. Leveraging cutting-edge AI, including Large Language Models (LLM) and advanced machine learning algorithms, you'll play a pivotal role in delivering personalized recommendations and insightful suggestions tailored to individual preferences. Our goal is to redefine e-commerce by creating a concierge service that enhances how customers interact with Shop and Storefronts. As a Machine Learning Engineering (MLE) lead or individual contributor, you'll be at the forefront of implementing AI systems at scale, directly empowering merchants and creating tangible solutions with real-world impact. Key Responsibilities:

Develop and deploy Generative AI, natural language processing, and machine learning models.
Design and produce scalable AI/ML system architectures.
Implement data pipelines for fine-tuning LLMs.
Solve high-impact data problems, delivering business impact through data and machine learning products.
Prioritize and communicate effectively with both technical and non-technical audiences.

Qualifications:

Mastery in building data products using generative AI, RLHF, and fine-tuning LLMs.
End-to-end experience in training, evaluating, testing, and deploying machine learning products at scale.
Experience in building data pipelines and driving ETL design decisions using disparate data sources.
Proficiency in Python, shell scripting, streaming and batch data pipelines, vector databases, DBT, BigQuery, BigTable, or equivalent, and orchestration tools.
Experience with running machine learning in parallel environments (e.g., distributed clusters, GPU optimization).

At Shopify, we pride ourselves on moving quickly—not just in shipping, but in our hiring process as well. If you’re ready to apply, please be prepared to interview with us within the week. Our goal is to complete the entire interview loop within 30 days. You will be expected to complete a pair programming interview, using your own IDE. This role may require on-call work. Ready to redefine e-commerce through AI innovation? Join the team that’s making commerce better for everyone.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.