Associate Compliance Manager, Servicing

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Compliance

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Our Compliance team plays a critical role in mitigating risk and protecting Upstart’s growth and success, and as a Servicing Compliance Associate Manager at Upstart, you will have a tremendous impact on this critical team. Someone that is successful in this role will be a ‘Go Getter’ by partnering in change, re-defining policies and improving practices. You’ll develop relationships of trust within the organization so that your role is a value add for the business unit. Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs at Upstart. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you. How you’ll make an impact

Coordinate with operations and product teams to design new controls and enhance existing controls.
Work with business stakeholders to craft compliance guidance, procedures and job aids that comply with regulations and implemented policies.
Partner with operations teams to drive efficiency, identify opportunities to improve processes, and build remediation plans where appropriate to resolve issues.
Review third party vendor engagements for compliance with policies and procedures.
Develop and deliver role based training to servicing teams.
Monitor servicing activities for regulatory risks, develop Compliance KRIs, and report potential risks to senior management.
Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives.

Minimum Qualifications

Experience: 5+ years of compliance, regulatory, or risk management experience in the financial services or fintech industry.
Education: Bachelor’s degree or equivalent relevant work experience.

Preferred Qualifications

Proven working knowledge of consumer protection regulations and applicable laws, including FDCPA, FCRA, ECOA, TILA, EFTA, GLBA, SCRA, and UDAAP and related State laws.
Operational Expertise: Prior experience in operationalizing a compliance program...