Associate Manager, CX AML Compliance

Charlotte, NC Base salary range (based on your work location and excluding equity and bonus): $117,385 USD Job ID#: GCX-CPAM05US-Q126 Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase’s BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. As a Compliance Support Supervisor, you will lead a team of 10-15 Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting issues and work with technical and nontechnical teams to implement solutions to drive quality and productivity of operations. What you’ll be doing:

• Lead a team of 10-15 Compliance (Transaction Monitoring / AML and Fraud Investigations/EDD) Analysts;
• Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality.
• Coordinate with senior management and provide insights for process improvement.
• Communicate effectively with your team to drive individual and group performance.
• Champion change management with your team.
• Ask the question “How does this create value for customers” when making decision
• Lead a “culture of compliance”
• Subject matter expert in AML compliance
• Partner with Financial Crimes and second line compliance partners to execute against Coinbase’s AML program

What we look for in you:

• Bachelor's degree or 3+ years of experience within the Compliance field.
• 2-3+ year of supervisory experience
• Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
• Positive energy on the future of crypto and Web3
• Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
• Experience working computers and multiple software and database systems
• Ability to thrive in ambiguous environments
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to haves:

• Compliance Industry certification (e.g. ACAMS)
• Advanced understanding of Google apps
• Project Management, Scrum, Agile or Lean 6S certification/experience.
• Familiarity with the Coinbase suite of products

Job #: GCX-CPAM05US-Q126

LI-Onsite

Pay Transparency Notice: Depending on your work location,the target annual base salary for this position can range as detailed below.Total compensation may also include equityand bonus eligibilityand benefits(including medical,dental visionand401(k)). Annual base salary range(excluding equityand bonus):$117385—$117385 USD

594 Disclosures

Please be advised that each candidate may submit a maximumof four applications within any30-day period.We encourage youto carefully evaluate how your skillsand interests alignwith Coinbase's roles before applying.

Commitmentto Equal Opportunity

Coinbaseis proudto be an Equal Opportunity Employer.All qualified applicants will receive considerationfor employment without regardto race,color,religion creed gender,national origin age disability,veteran status sex gender expressionor identity sexual orientationor any other basis protectedby applicable law.Coinbasewill also considerfor employment qualified applicantswith criminal historiesin amanner consistentwith applicable federal,stateand local law.For US applicants,youmay viewthe Employee Rightsandthe Know Your Rights noticesby clickingontheir corresponding links.Additionally,Coinbase participatesinthe EVerify program incertain locations as requiredby law. Coinbaseis also committedtoproviding reasonable accommodations to individualswith disabilities.If youneeda reasonable accommodationbecauseof adisabilityfor anypartofthe employment process please contact usat accommodations[at]coinbase.comto letus knowthenatureof your requestandyour contact information.

Global Data Privacy Noticefor Job Candidatesand Applicants

Dependingonyour location,the General Data Protection Regulation(GDPR)and California Consumer Privacy Act(CCPA)may regulatethe waywe managethe dataof job applicants.Our full notice outlininghow datawill be processedas partofthe application procedurefor applicable locationsis availablehere.By submittingyour applicationyouare agreeingto our useand processingof your dataas required. For US applicants only: by submittingyour applicationyouare agreeingto arbitrationof disputesas outlinedhere.

AI Disclosure

For select roles,Coinbaseispilotingan AI toolbasedon machine learningtechnologies to conductinitial screening interviews toquified applicants.The tool simulates realistic interview scenariosand engagesindynamic conversation.A human recruiterwill reviewyour interview responsesprovided invoice recordingor transcript form against qualifications outlinedin job description. For select roles,Coinbaseis alsopilotingan AI interview intelligence platformto transcribe& summarize interview notes allowing interviewers full focusoncandidate. *The above pilotsare fortesting purposes only;Coinbasewill not use AI decisions impacting employment*. To request reasonable accommodationdue disability:contact accommodations[at]coinbase.com Benefitsfor U.S.employees:

• Medical Plan,Dental& Vision Planwith generous employee contributions
• Health Savings Accountwith company contributions each pay period
• Disability& Life Insurance

-401(k) planwith company match

• Wellness Stipend
• Mobile/Internet Reimbursement
• Volunteer Time Off
• Fertility Counseling& Benefits
• Generous Time off/Leave Policy
• Optionof getting paid indigital currency