Atlassian Engineer

India / Ahmedabad, India Information Technology and Security – IT Infrastructure and Services / Permanent / Remote About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary IT at Sophos delivers world-class IT applications, infrastructure, and services, enabling the company vision and strategy delivery. This department is led by a leadership team with extensive experience leading IT functions in the security industry, and our technical contributors are widely held as industry experts in their domain. We consistently encourage innovation and agility to foster best-in-class solutions. As a team member, we are committed to investing in your professional development to ensure you have opportunities to advance in your career. Our Infrastructure and Services team has three pillars: IT Service Desk supports all Sophos employees, from new joiners and break-fixes to new service introductions. The infrastructure team looks after diverse corporate services that all employees depend on. Our operations center provides 24/7 incident support to product and IT teams. We are looking for an Atlassian Engineer to join our infrastructure team and manage the Atlassian platform and products for the whole company. You will be responsible for creating and maintaining Jira projects and Confluence spaces, as well as providing support and training to users across different teams. You will also collaborate with other IT experts to ensure the security, performance, and availability of the Atlassian platform. The successful candidate will play a key role in enabling the organisation’s adoption of Atlassian Rovo and AI‑driven productivity features. You will help teams leverage AI‑powered search, summarisation, automation, and knowledge discovery to improve efficiency and collaboration across the business. If you have experience in administering and customizing Atlassian tools, as well as excellent communication and problem-solving skills, we would love to hear from you. What you will do Primary

• Set up and manage Jira projects and Confluence spaces with customisation and automation.
• Manage external user access ensuring least privileged principle.
• Basic troubleshooting to handle access issues for Jira and Confluence.
• Create and maintain comprehensive documentation, including user guides, best practices, and troubleshooting procedures.
• Enable, configure, and optimise Atlassian Rovo across Jira, Confluence, and other Atlassian Cloud products,

essuring effective enterprise‑wide adoption.

• Suggest automation capabilities to the existing product SME.
• Integrate Atlassian products with other systems such as source control,

Aha, Sentry.io, etc. Desired

• Drive product adoption and onboard new business units on Atlassian platform.
• Upskilling members of the Service Desk on the Atlassian platform
• Managing complex mid to large-sized project implementations

Skills & Certifications Technical Skills / Tools / Platforms:

• Atlassian platform and products
• Jira projects
• Confluence spaces
• Atlassian Rovo
• Atlassian Cloud products
• Atlassian Automation
• Atlassian APIs
• Jira/Confluence add-ons
• Source control integration
• Aha
• Sentry.io
• Python (basics for using Atlassian API capabilities)

Methodologies / Concepts:

• Customisation & automation of Jira & Confluence
• Least privileged principle (for managing external user access)
• Troubleshooting procedures & documentation creation
• Enterprise-wide adoption of Atlassian Rovo & AI-driven productivity features
• Driving business adoption of new Atlassian product/feature releases
• Improving Atlassian Cloud security & data governance

Certifications:

• Jira Administration for Cloud Certification
• Managing Jira Projects for Cloud Certification
• Managing Jira Service Projects for Cloud Certification
• Confluence Administration for Cloud Certification

Soft Skills:

• Excellent communication skills
• Problem-solving skills

Domain Expertise: IT applications infrastructure & services in security industry context