About the Team

OpenAI’s mission is to make AGI beneficial for all of humanity and our mission is successful only if AGI drives real benefits across all industries in the world. Our goal in B2B applications is to enable this mission by helping businesses, enterprises & governments redefine how they operate to empower people and accelerate economic growth. Connectors are the bridge between OpenAI products (ChatGPT Enterprise, Frontier, and the API) and the systems where work actually happens—documents, tickets, messages, CRM records, knowledge bases, and more. The Connectors Platform team builds the infrastructure and control plane that makes these integrations reliable, secure, scalable, and enterprise-ready across a wide range of partners and customer environments.

About the Role

We’re looking for an infrastructure-focused engineer to build and operate the systems that make Connectors dependable at global scale. In this role, you’ll design the control plane, reliability foundations, and operational tooling that power connector execution—auth flows, sync and indexing pipelines, rate limiting, isolation, observability, incident response, and safe rollouts. You’ll work closely with product engineering, partner teams, and security to ship enterprise-grade connectivity while meeting high bars for privacy, compliance, and uptime. In this role, you will:

• Design and operate the infrastructure that powers connector sync, indexing, and retrieval at scale (job orchestration, queues, storage, caching, backpressure).
• Build the “control plane” primitives for connectors: rollout controls, configuration management, permissions, policy enforcement, and kill switches.
• Own reliability and operational excellence: SLOs, monitoring/alerting, incident response, postmortems, on-call health, and capacity planning.
• Create guardrails for safe multi-tenant execution: isolation boundaries, secrets handling, rate limits,...