Bilingual Case Manager (Remote Flexible, Spanish Speaking)

San Bernardino, California

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreachingand engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness,and/or those who have high medical needs. We believe in the power of trustand relationshipsto successfully engage those who may have never receivedthe kind of whole-health care that Pair Team can provide. This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home What You’ll Do Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagementand achievement of health goals Use relationship-based strategiesto support members with social support navigation,understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system Conducts periodic telephonic nd SMS outreachor timely follow-up to members Use motivational interviewing techniques nd trauma-informed approaches s appropriate to promote engagement with members around their health goals Coordinate member access nd referrals across clinical teams including behavioral health providers nd community-based organizations Collaborate closely with clinical teams and community partners using CRM databases for documentation and communication purposes Participate actively in team meetings and case conferences to share insights about member progress or barriers encountered during outreach efforts Document all outreach efforts accurately within CRM systems ensuring compliance with privacy regulations such as HIPAA or other applicable laws governing patient confidentiality Maintain accurate records related to member interactions including contact attempts outcomes follow-ups referrals etc Maintain confidentiality at all times adhering strictly to ethical standards governing client information handling Provide culturally competent services respecting diverse backgrounds beliefs values etc Stay current on best practices evidence based interventions relevant populations served Participate actively in ongoing training professional development opportunities Demonstrate flexibility adaptability when faced challenges changing priorities Work collaboratively within interdisciplinary teams fostering positive relationships among colleagues community partners Uphold organizational policies procedures standards consistently Demonstrate strong organizational time management multitasking abilities Prioritize effectively manage competing demands deadlines Use technology effectively including CRM databases basic Excel Word email video conferencing platforms Use relationship based strategies support members social support navigation understanding many may lived personal experiences causing initially hesitant distrusting health care system Conduct periodic telephonic SMS outreach ensure timely follow up members Reliable transportation on site engagements Experience motivational interviewing preferred Knowledge medical terminology preferred Valid driver's license auto liability insurance required Qualifications Minimum 1 year general work experience case management preferred Bilingual English Spanish cultural fluency high empathy collaborative teamwork organizational skills patience adversity problem solving detail oriented multitasking adaptability changing environments Strong communication interpersonal skills Ability build rapport trust diverse populations Commitment equity inclusion social justice principles Ability work independently remotely Ability manage multiple priorities simultaneously Proficiency Microsoft Office Suite CRM databases Experience working underserved populations Knowledge medical terminology preferred Ability use video conferencing platforms Valid driver's license auto liability insurance Reliable transportation On site engagements Experience motivational interviewing preferred Knowledge medical terminology preferred Benefits Competitive salary Comprehensive benefits package Paid time off Flexible work schedule Professional development opportunities Supportive team environment Inclusive workplace culture Commitment equity inclusion social justice principles Equal opportunity employer Veterans encouraged apply Reasonable accommodations available upon request Note Due high volume cannot respond via email general inquiries please apply directly online