Bilingual Case Manager (Remote Flexible, Spanish Speaking)

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions At Pair Team were not just delivering care - we're building the future of more equitable, community-driven healthcare.

Our Values

Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission...

In the News

Forbes: For Pair Team...
TechCrunch: Building for Medicaid’s regulatory moment...
Axios: Pair Team collects $9M...

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively...

What You’ll Do

Maintain ongoing caseload using evidence-based approaches.
Use relationship-based strategies for social support navigation.
Conduct telephonic/SMS outreach.
Develop Health Action Plan/Shared Care Plan.
Support nurse care manager with delegated tasks.
Collaborate on care issues; participate in case reviews.
Meet monthly encounter metrics.
Assist individuals securing community supports; coordinate physical care appointments.
Use online platforms for collaboration.

What You’ll Need

Minimum 1 year general work experience; case management preferred.
Located in California; reliable transportation or quiet HIPAA-compliant space for virtual work.
Bilingual English/Spanish required.
Strong cultural fluency & empathy.
Collaborative team player; organizational skills; technical proficiency (CRM databases,...).
Valid driver’s license & auto liability insurance.

Preferred Qualifications

Experience with complex chronic needs/homelessness/SMI/SUD.
At least 2 years case management experience.
Motivational interviewing skills.
Medical terminology knowledge.
Problem-solving mindset; detail-oriented multitasker.

Compensation & Benefits

Salary $22-$25/hour (~$45k-$52k annually) Health/vision/dental insurance; 401k plan; $100 monthly WFH stipend; gas reimbursements; flexible vacation; equipment provided; career growth opportunities.