About Gigs

At Gigs, we're building the operating system for mobile servicesa platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivitybridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. Were tackling deep technical and regulatory challenges to make connectivity truly seamless. If youre driven by curiosity, creativity, and the chance to shape the future of telecom, we love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

As a Business Operations (BizOps) hire, youll play a critical role in solving high-impact strategic and operational challenges across the company. Youll work directly with the respective leadership team to turn vision into execution, bringing data-driven insights and operational rigor to our most pressing priorities. This is a unique opportunity to help shape the trajectory of Gigs by building the BizOps and relevant functions from the ground up. Youll operate at the intersection of strategy, operations, GTM, finance, and product  a trusted problem-solver and thought partner to teams across the business.

What You Will Do

• Partner with the executive team to identify and drive forward high-leverage strategic initiatives across departments (e.g. go-to-market, pricing, international expansion, planning, connectivity).
• Build scalable business processes to support rapid growth  from first principles through implementation.
• Define key metrics, build dashboards, and deliver insights that drive better decisions across the company.
• Structure and solve ambiguous business problems, distilling complex data into actionable recommendations.
• Lead cross-functional initiatives and ensure clear communication and accountability across stakeholders.
• Own strategic planning cadences, including annual planning, quarterly reviews,...