Business Operations & Strategy Manager

Location

San Francisco, CA

Overview

Scale exists to accelerate the development of AI applications. We believe that creating and harnessing the power of AI is both wildly ambitious and the most impactful opportunity we can be working on. We are looking for a very specific candidate for the Business Operations & Strategy team - a hard charging generalist obsessed with impact, deeply analytical, low ego, and ready to embrace the intensity required to achieve our goals. Experienced operators who excel at solving hard problems while building strong teams and relationships are encouraged to apply.

The team

The Business Operations & Strategy team is a tight-knit group that drives mission-critical initiatives across Scale, supporting product, engineering, sales, marketing, and core operations by providing planning, analytical, operational, and strategic support. As Scale continues to rapidly grow, most of the problems we face have ambiguous causes and unknown solutions - we cannot pattern match our way to winning . The BizOps team dives deeply into Scale’s biggest challenges on a project-basis, driving clarity and outcomes by breaking down the problem in a highly structured way. This means that every member of the BizOps team must be highly operational, ready to shift between strategic, cross-functional projects and rolling up our sleeves to run day-to-day operations; no job or task is too small. You will:

• Take on Scale’s difficult-but-ambiguous problems, breaking them down in a structured way and driving them to successful outcomes
• Dive deeply into our operations and data - you will become an expert on how Scale operates, and develop a deep understanding of the AI industry
• Build high trust relationships across the organization to partner with and influence outcomes beyond what you directly touch
• Have full ownership of your work and outcome - we support each other as a team, but you will have broad latitude to run autonomously as you get up to speed
• Partner with, influence, and support the Scale executive team as we tackle the most difficult decisions in the business
• Help incubate, seed, and scale new teams
• Design, manage, and iterate on the operational and analytical systems and processes that make Scale hum
• Eventually spin out to take on full ownership of a given role, team, or opportunity in Scale

Ideally you would have:

• The ability to run on your own, operating at the highest level in a rapidly changing industry during a period of hypergrowth
• A penchant for digging deeply into the data yourself, thinking from first principles, and iterating quickly to deliver results
• A strong orientation toward outcomes, and a history of being scrappy when it counts
• Low ego - you will be joining a team of truly exceptional generalist athletes; there is no room for ego
• An easygoing interpersonal style that you bring to bear in everything from deep technical conversations with engineers to polished executive level comms
• Proven ability to build high trust relationships across an organization
• Experience taking projects from conception through launch independently or as part of small teams
• Experience developing lightweight processes that drive adoption across teams or organizations
• Experience designing operational systems or analytical systems/processes (e.g., dashboards)
• Experience working cross-functionally with product managers/engineers/marketing/sales/finance/operations teams
• Experience working in fast-paced environments where priorities shift quickly (startups preferred)
• Experience working with SQL or willingness/aptitude to learn SQL (preferred but not required)
• Experience working with qualitative data analysis (preferred but not required)
• MBA (top-tier preferred)
• Consulting experience at McKinsey/Bain/BCG (2+ years preferred)
• Investment banking/private equity/hedge fund experience (2+ years preferred)

Certifications/Education:

• MBA (top-tier preferred)