USD per year
Business Operations Manager, Technical Support Ops
Location: Remote - Toronto Employment Type: Full-time (implied by salary and context) Experience Level: Senior (8+ years experience required) Salary: Annual Base Salary $113,050 63333 CAD (approximate USD equivalent not explicitly stated)
Samsara's Mission
Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations14 Cloud, enabling organizations dependent on physical operations to harness IoT data for actionable insights. Industries served include agriculture, construction, field services, transportation, and manufacturing.
About the role:
The Business Operations Manager will be a strategic partner embedded within the Technical Support organization at Samsara, driving operational excellence and enabling data-informed decision-making at scale. This role supports senior leadership with insights, communications, and operational frameworks to run and grow the business effectively. The ideal candidate is an independent thinker who can handle ambiguity with structured analysis and clear recommendations. Strong executive communication skills, big-picture thinking, cross-functional influence, and leveraging AI tools are key. This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this position.
You should apply if:
- You want to impact industries that run our world by improving safety and efficiency.
- You want to architect your own career with rapid development opportunities in a hyper-growth environment.
- You are energized by Samsara9s vision to digitize large sectors of the global economy.
- You want to work with a high-caliber team that supports each other.
In this role, you will:
- Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations on business performance and priorities.
- Build and maintain reporting frameworks tracking metrics like CSAT, time to resolution, cost to serve; synthesize findings into actionable insights.
- Translate complex data into clear stories that inform strategic decisions and drive alignment.
- Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, Business Technology teams.
- Lead special projects and operational improvements enhancing efficiency and customer experience in Technical Support.
- Leverage AI tools (Claude, ChatGPT) and self-service data capabilities daily for analysis, content generation, workflow automation.
- Own AI governance across support organization14tracking tools/skills/use cases; establish versioning standards; share best practices.
- Identify/close information gaps through independent research and rigorous synthesis beyond original asks.
- Champion Samsara9s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
Minimum requirements for the role:
- 8+ years experience in business operations, management consulting, strategy or related field.
- Bachelor9s degree from accredited 4-year university.
- Proven ability to build executive-level presentations with compelling narratives.
- Strong analytical skills; ability to independently source/interpret/synthesize data for decisions.
- Experience using AI tools for analysis/content/workflow automation.
- Experience influencing stakeholders cross-functionally without direct authority.
- High independence and intellectual curiosity; able to structure loosely defined problems into actionable recommendations.
An ideal candidate also has:
- Experience in customer support or technical support in complex SaaS environments.
- Background in management consulting, investment banking or high-growth tech company.
- Familiarity with data tools such as Tableau, Looker or SQL for self-service analytics.
- Experience scaling products/processes/workflows using AI.
- Track record building operational programs/processes from scratch.
Total Rewards & Flexible Working:
Total Rewards: Above-market total compensation combining base salary, performance-based bonus/variable pay equity (for eligible roles). Differentiated pay for top performers with opportunity for above-market compensation growth over time. Flexible Working: Flexible employee-led remote model supported where aligned with operational needs; offices open for in-person work; some roles require proximity to offices or specific geographic areas.
Skills Mentioned
Technical Skills:
- AI tools (Claude ChatGPT) usage for analysis/content/workflow automation
- Data tools Tableau Looker SQL
- Executive-level presentation building
Methodologies:
- Data-informed decision-making
- Cross-functional collaboration without direct authority
Soft Skills:
- Executive communication skills
- Big-picture thinking
- Intellectual curiosity
- Independence
- Influencing stakeholders
- Strategic narrative development
Domain Expertise:
- Business operations management
- Management consulting background preferred
- Customer/technical support in SaaS environment preferred
Application URL
https://www.samsara.com/company/careers/roles
Samsara is a technology company focused on improving the safety, efficiency, and sustainability of operations that power the global economy. They provide AI-powered safety programs, real-time fleet operations tracking, equipment monitoring, and worksite visibility solutions for industries including construction, transportation and warehousing, field services, manufacturing, retail, logistics, and the public sector.
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