USD per year
Business Systems Analyst
at Mozilla Foundation Locations: Remote Canada; Remote Germany; Remote UK; Remote US
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- Remote Canada; Remote Germany; Remote UK; Remote US
Mozilla Foundation is a non-profit building a better technology future — powered by people, open by design, fueled by imagination. We deliver people-first alternatives to today’s extractive systems. We build side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible — it’s ours to create. Team The Technology Platforms team supports the systems that help Mozilla Foundation staff collaborate, build relationships, and deliver on our mission. These systems, including Salesforce and several connected tools, form the operational backbone of our work. They help staff track impact, understand our community, and run programs with clarity and care. The Business Systems Analyst plays a key role in improving and stewarding these systems. You will take a product-minded approach across multiple platforms: discovering user needs, validating ideas, and implementing improvements that make our tools more usable, connected, and sustainable. Though Salesforce and integrated systems remain a core part of this role, your scope extends to the broader suite of platforms our teams rely on. You will partner with colleagues across the Foundation to understand workflows, identify opportunities, and deliver thoughtful, measurable enhancements. This is a collaborative, hands-on role for someone who enjoys understanding how things work, solving problems with intention, and supporting teams with systems that feel reliable and intuitive. Job responsibilities Here are some projects you'll likely work on in your first 6 months:
- Platform operations and access management
- Platform enablement and support across program teams
- Platform communications and release updates
- Salesforce release review and feature adoption
- Configuration of Salesforce and integrated systems
As a Business Systems Analyst, you will work on … Delivery & Continuous Improvement (50%)
- Configure, enhance, and maintain systems across the Technology Platforms ecosystem (including Salesforce and integrated tools) to solve validated user problems and achieve organizational outcomes.
- Contribute to the Salesforce and Client Relationship Management (CRM) ecosystem as a product, ensuring it delivers measurable value to staff and the organization’s mission.
- Manage user accounts, roles, permissions, and security settings while balancing security, compliance, and data protection.
- Monitor and improve data quality, governance, and system integrity,...
Mozilla is a global community-driven organization working to put control of the internet back in the hands of the people using it. They advocate for better products, hold governments and tech corporations accountable, campaign for privacy and open internet policies, build user-centric products like Firefox, and invest in technology including AI efforts.
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