Job Description

The Captain will give customers a higher quality and greater formality fine dining experience while maintaining a great energy and vibe. Actively taking orders, conducting a full and complete food/beverage service, and monitoring the guests’ fine dining experience, while continuously interacting with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Anticipates, initiates, and accommodates the needs of the guests.
Maintain general cleanliness of assigned stations and the entire venue.
Provides fine dining professional and exceptional service.
Presents menus, answers question, and make suggestions for all food and beverage items.
Explains how various menu items are prepared, describing ingredients and cooking methods.
Informs guests of all food and beverage specials, with prices.
Required to solicit any allergy or dietary restrictions from each guest.
Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
Ensures the delivery of all food and beverage to the guests.
Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
Possesses in-depth knowledge of all food and beverage menus and the company.
Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
Complies with Department of Health and company sanitation standards.
Works as part of a team and provides help and support to all fellow team members.
Accurately completes all end-of-shift financial procedures.
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
Properly sets-up floor and other opening/closing procedures as directed by management:
Ensures all tables, chairs and banquettes are clean and free of debris
Sets tables with proper settings
Wipes down chairs, tables, and banquettes
Stocks side-stations with prescribed supplies
Performs opening side-work as prescribed
Performs closing side-work as prescribed
Reports all breakage or damage immediately to management.
Attends daily pre-service meetings
Attends training sessions or departmental meetings.
Learn by listening; lead by example with positive attitude.
Demonstrates knowledge of Tao Group Hospitality brands/environments.
Assist or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

Tao Group Hospitality in-venue captain training

EDUCATION/WORKING KNOWLEDGE:

Previous hospitality experience required. Previous fine dining room experience required. Experience in high-volume restaurant/nightclub/lounge preferred.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

Ability to write & verbally communicate clearly.
Maintain positive energy throughout day.
Legible handwriting for communication with team/management/guests.
Ability to kneel/bend/stand for extended periods; move quickly; push/lift up to 50 lbs.
Work environment includes noise/crowds/smoke depending on guest volume; exposure to hot kitchen elements & cleaning materials.
May work extended hours including irregular shifts/evenings/weekends/holidays as required.
Work settings include office/casino/nightclub/bar/lounge/restaurant environments.
Maintain professional appearance per company standards.
Effective teamwork skills; professional courteous interaction with customers/managers/co-workers.
Ability to maintain confidentiality & handle fast-paced stressful environment.

ABOUT TAO GROUP HOSPITALITY:

Operates globally recognized hospitality brands including TAO/OMNIA/Marquee/LAVO among others; part of Mohari Hospitality investment firm; over 25 years industry experience delivering distinctive culinary & entertainment experiences.

ADDITIONAL NOTES:

AI tool used in applicant assessment for qualifications fit; candidates may request alternative selection process or accommodations.