Client Manager

Remote - Costa Rica; Remote - Mexico Modern Health Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey. Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status. More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers needs.
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisionsand experiment,iterate,and repeat until we get it right.

Modern Health is a fully remote workforceanda hyper-growth company that is often recognized for its excellence,winning awards such as Worlds Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023,and 2023 Well-Being Trailblazer Award. To protect our cultureand help our team stay connected,we require overlapping hours for everyone. While many roles may function from anywhere in the worldsee individual job listing for moreUS based team members who live outside the Pacific time zone are expected to work at least six hours between 8 amand 5 pm Pacific time each workday. We are looking for driven,creative,and passionate individuals to join in our mission. An inclusiveand diverse culture are key components of mental well-being in the workplace,and that starts with how we build our own team. If you're excited about a role,we'd love to hear from you!

The Role

As a Client Manager,you will own Modern Healths employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies to drive product adoptionand engagement,and over time client retentionand growth. You partner closely with senior HR executivesand business leaders,serving as product expert,strategic consultant,and mental health champion. Your partnership with Modern Healths clientsand internal product team allows us to continually improve the functionality2benefits of the platform. Ideal candidates have prior experience managing large-scale client relationships2are comfortable analyzing data2using it to make strategic2consultative recommendations.We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role. This position is not eligible to be performed in Hawaii.

What You’ll Do

• Manage a portfolio of client accounts,serving as the face of Modern Health for our highest-priority customers
• Buildmanage relationships with a broad range of global stakeholders including Benefit Managers,HR Executives,consultants
• Partner support sales initiatives by representing Client Management role organization how we support partner customers
• Conduct regular global account meetings refine align customer strategies
• Partner Global Client Managers if applicable ensure consistent cohesive approach across regions
• Partner clients define execute custom program strategy Modern Health integrates within broader benefit offerings
• Champion drive engagement Modern Health’s mental wellness programs converting clients champions serve references case studies
• Serve primary contact global solution updates upcoming developments acting local accessible contact escalations urgent matters
• Maintain understanding diverse cultural nuances influence client interactions worldwide
• Provide local implementation support conjunction US-based implementation team
• Help clients understand available training topics delivering Benefit Overview sessions tailored needs
• Support lead global QBRs/ABRs including day-to-day reporting requests global customers
• Strategically use data insights guide decision making employing storytelling actionable recommendations support long-term success
• Leverage tools such Looker Gainsight Salesforce understand diagnose client health identifying opportunities risks
• Drive success measurable engagement revenue outcomes including improved wellness impact benefits utilization retention renewals product expansion
• Collaborate cross-functionally Product Operations Sales Clinical Care advocate clients ensure successful adoption Modern Health

Who You Are

Experience & Background

• 6+ years managing client relationships selling HR leaders within B2B tech experience employer benefits healthcare strong plus
• Proven success strategically autonomously managing book business (30+ customers across segments) including engaging executive sponsors senior leaders HR decision-makers

Language Skills

• Candidates must fluent both English Spanish strong verbal written communication skills both languages suitable professional environment

Client Engagement & Success

• Track record achieving high retention adoption renewal expansion metrics including closing large expansion opportunities
• Skilled developing implementing account strategies maximize customer value drive revenue growth
• Ability build strong trusted relationships act strategic advisor customers
• Proactive identifying risks resolving issues ensuring timely resolutions
• Adept objection handling independently negotiating clients
• Engaging presentation skills experience leading high visibility projects such QBRs/ABRs

Skills & Mindset

• Strong problem-solving analytical skills ability derive actionable insights customer data (e.g., Salesforce Gainsight Looker)
• Demonstrated ability understand client business landscapes align solutions goals
• Enthusiastic tackling new challenges building scalable processes keen attention detail
• Flexible agile fast-paced cross-functional environments strong sense urgency initiative independence
• Highly coachable receptive feedback capable offering candid feedback peers leaders
• Balances humility confidence challenging conversations influencing cross-functional projects advising leadership
• Intellectually curious quick learn share new tools concepts best practices

Values & Mission Alignment

• Deep passion customer success proactive approach solving challenges
• Genuine commitment establishing company trusted advisor delivering long-term solutions complex problems
• Aligned company’s mission passion improving outcomes healthcare benefits mental wellness