USD per year
Client Manager (Singapore)
Remote - Singapore Modern Health Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey. Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status. More about our culture and what you can expect when you join the team:
- “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
- We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers27 needs.
- We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
- We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
- We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.
Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World27s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world2Dsee individual job listing for more2DUS based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday. We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
The Role
As a Client Success Manager, you will own Modern Health27s employer relationships from launch through contract renewal across APAC. You are responsible for partnering with Fortune 500 companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health27s clients and internal product team allows us to continually improve the functionality and benefits of the platform. This role reports to the Vice President of Client Success. Ideal candidates have prior experience managing large-scale client relationships and are comfortable analyzing data and using it to make strategic and consultative recommendations. In this role you will be expected to work in your country/time zone. This position is only eligible to be performed within Singapore. Candidates must be fully authorized to work in Singapore, and/or a Singaporean Resident.
What You27ll Do:
- Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest-priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Customer Success role, organization and how we support and partner with customers
- Conduct regular global account meetings to refine and align customer strategies
- Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Champion and drive engagement with Modern Health27s mental wellness programs, converting clients into champions who serve as references and case studies
- Serve as the primary contact for global product updates and upcoming developments, while acting as a local,20accessible contact for escalations20and urgent matters
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
- Provide local implementation support in conjunction with the US-based implementation team
- Help clients understand available training topics,20delivering Benefit Overview sessions tailored to their needs
- Support20and lead global QBRs/ABRs (Quarterly/Annual Business Reviews), including day-to-day reporting requests for global customers
- Strategically use data20and insights20to guide decision making,20employing storytelling20and actionable recommendations that support long-term success
- Leverage tools such as Looker,20Gainsight,20and Salesforce20to understand20and diagnose client health,20identifying opportunities20and risks
- Drive success in measurable engagement20and revenue outcomes including improved wellness impact,20benefits utilization retention & renewals & product expansion
- Collaborate cross-functionally with Product,20Operations Sales & Clinical Care teams
Who You Are
Experience & Background
- 8+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits & healthcare is a strong plus
- Proven success strategically & autonomously managing book of business (30+ customers across segments), including engaging executive sponsors senior leaders & HR decision-makers
Language Skills
- Fluency in English required; additional APAC regional languages are plus
Customer Engagement & Success
- Track record achieving high retention adoption renewal expansion metrics including closing large expansion opportunities
- Skilled developing & implementing account strategies maximizing customer value driving revenue growth
- Ability building strong trusted relationships acting as strategic advisor customers
- Proactive identifying risks resolving issues ensuring timely resolutions
- Adept objection handling independently negotiating clients
- Engaging presentation skills experience leading high visibility projects such as QBRs/ABRs
Skills & Mindset
- Strong problem-solving analytical skills ability derive actionable insights from customer data (Salesforce Gainsight Looker)
- Demonstrated ability understand client business landscapes align solutions goals
- Enthusiastic tackling new challenges building scalable processes keen attention detail
- Flexible agile fast-paced cross-functional environments strong sense urgency initiative independence
- Highly coachable receptive feedback capable offering candid feedback peers leaders
- Balances humility confidence challenging conversations influencing cross-functional projects advising leadership
- Intellectually curious quick learn share new tools concepts best practices
Values & Mission Alignment
- Deep passion customer success proactive approach solving challenges
- Genuine commitment establishing company trusted advisor delivering long-term solutions complex problems
- Aligned company mission passion improving outcomes healthcare benefits mental wellness
Benefits
Fundamentals:
- Statutory benefits
- Access coaches therapists through Modern Health's platform
- Generous Time Off
- Company-wide Collective Pause Days
Family Support:
- Parental Leave Policy
Professional Development:
- Professional Development Stipend
Additional Perks:
- Annual Wellness Stipend (to use on items promoting overall well-being)
- New Hire Stipend (to help cover work-from-home setup costs)
- ModSquad Community: Virtual events like active ERGs holiday themed activities team-building events more
Modern Health is dedicated to changing the way the world thinks about mental health by providing personalized mental health care to improve employee and family well-being. They serve HR representatives, benefits consultants, providers, and clients around the world. The company is female-founded, well funded, and actively hiring. They emphasize diversity, equity, inclusion, and belonging as part of their DNA and key to delivering the best possible care. Their mission is to deliver exceptional care through a diverse and passionate team empowered by core values such as winning, accountability, empathy, and action.
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