Client Onboarding and Implementation Associate
Remote
Full Time
2 hours ago
Mid LevelCustomer SuccessWorldwide
$40K - $80K

USD per year

Job Description

Vetcove is a fast-growing, mission-driven company modernizing the $50 billion+ animal health industry by providing veterinary organizations with tools to focus more on patient care. Their platforms include a market-leading procurement marketplace, a modern home delivery ecommerce experience, and a next-generation practice management system used by over 25,000 hospitals across all 50 states. The Implementation Associate role at Vetcove involves managing large-scale projects that enhance customer experience and streamline processes. This client-facing position acts as the point of contact for external partners throughout project lifecycles and liaises internally between engineering and business teams. The role requires multitasking, organization, attention to detail, time management, clear communication, and the ability to work in a fast-paced environment. Travel is required. Key responsibilities include:

  • Communicating with teams and stakeholders to set priorities and ensure project milestones are met.
  • Developing project plans and timelines.
  • Collaborating cross-functionally with CTO and Head of Strategy.
  • Providing consistent project updates.
  • Assigning tasks based on team members’ strengths.
  • Aligning business goals with project prioritization.

Qualifications:

  • Bachelor’s Degree.
  • Experience managing various projects including partnerships, integrations, and product launches.
  • Strong organization, time management, communication skills.
  • Experience building roadmaps and timelines.
  • Ability to work cross-functionally in fast-paced settings.
  • Accountability for deliverables under tight deadlines.

Benefits for full-time roles include:

  • 100% remote within the USA
  • Medical, Dental, Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • Home office setup
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events

Salary range (typical base pay) is $60,000 - $80,000/year plus bonus, equity, and benefits (varies by location). Vetcove emphasizes secure hiring practices due to industry scams and is an equal opportunity employer committed to diversity and inclusion. Employment requires successful background check completion.

How to Apply
About Vetcove

Vetcove is a technology platform that powers veterinary supply purchasing by connecting veterinary practices with suppliers to simplify ordering and save costs.

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