USD per year
Cloud Support Engineer
Location: Remote • Spain or UK
About Upsun (formerly Platform.sh)
Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get:
- Predictable performance, even at scale
- Secure, compliant environments by default
- Real-time observability and profiling built in
- Cloning, configuration, and provisioning in seconds
- AI-ready features that plug directly into your stack
The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values: 🌿 We make a positive impact. ✨ We aim for the stars. 💚 We care for each other.
Impact of a Cloud Support Engineer
Support at Upsun is more than a ticket queue - it’s about solving complex technical challenges, collaborating globally, and helping developers succeed. Our CSE’s are deeply technical, curious, and committed to creating a world-class support experience for our users. In this customer-facing, engineering-adjacent role, you’ll help troubleshoot infrastructure, application, and deployment issues across a broad tech stack. You'll work in a high-trust, async-first environment where autonomy, problem-solving, and clear communication are key. If you enjoy tackling unsolved problems and making things better every day — this role might be for you!
What to expect
- Technical resolution: Resolve technical issues across infrastructure, deployments, databases,... caching,... web performance
- Support management: Manage support tickets via Zendesk,... occasional live chat or voice support where needed
- Platform reliability: Contribute to platform reliability by monitoring alert queues... participating in on-call rotation during working hours
- Cross-team collaboration: Collaborate with Product... Engineering to escalate bugs,... report edge cases,... improve internal tooling
- Knowledge sharing: Improve documentation... knowledge sharing across global support teams
- Web infrastructure troubleshooting: Troubleshoot issues related to DNS,... CDN,... SSL/TLS,... web infrastructure at scale
- Continuous improvement: Identify recurring problems... suggest improvements to systems,... workflows,... documentation
What you bring
- Linux systems experience: You're comfortable in terminal... navigate production environments
- Coding or scripting ability: Experience with at least one backend language (Go,... Python,... PHP,... Ruby,... Node.js)
- Cloud infrastructure familiarity: Worked in or supported distributed systems,... containerized environments,... cloud platforms
- Networking basics: Understand how internet works,... debug DNS,... SSL,... CDN issues
- Strong written communication: Express technical ideas clearly... collaborate effectively in async global teams
- Problem-solving mindset: Take initiative... enjoy digging into issues... look for ways to improve how we work
- Strong customer-centric mindset: Care about delivering value... approach problems with empathy...
Where we hire
At Upsun remote work isn't just a trend - it's our foundation.... focused on hiring this role in Spain or UK. No visa sponsorship currently. Flexible hours: UTC-based schedule with weekend shifts after training.
How we hire
4 interviews via Google Meet: Talent Acquisition -> Hiring Manager -> Team -> Executive. Background checks required.
What we offer
Product belief - B Corp certified. Award-winning workplace. Inclusive culture. Global team collaboration. Benefits: Flexible PTO,... stock options,... professional development budget,... office equipment budget,... wellness budget,... annual gatherings,... internet reimbursement,... parental leave,... remote travel program.
You belong here
Diversity & inclusion commitment. Encouragement to bring whole self to work. Accommodations available upon request.
Upsun is a cloud application platform that instantly spins up production-perfect clones—live data, config, and code—on any branch across AWS, Azure, or GCP. It eliminates staging drift, accelerates signoff, and enables launching with confidence because "when it’s real, it just works." Key features include preview environments with exact copies of configuration, code, and data to minimize release risk; simplified collaboration allowing simultaneous feature development and stakeholder feedback without IT dependencies; complete observability for proactive performance issue resolution and resource optimization. Recognized by Gartner® in the 2025 Magic Quadrant™ for Cloud-Native Application Platforms. Infrastructure is reliable with 24x7 support; automates compliance (SOC 2, PCI DSS Level 1) and daily backups. Efficient development and cost control through automated provisioning and container-level CPU/RAM controls. Flexible and future-proof technology supporting multiple languages, customizable stacks site-by-site, and full CLI compatibility. Sustainability claims include Sustainable Cloud Hosting certified by B Labs™ and Greenly-verified; up to 12x more efficient CPU usage and 15x lower emissions in low-carbon regions.
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