Collections Vendor Manager

R-7141
Operations

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart is seeking a Collections Vendor Manager to support the day-to-day performance and operational execution of our collections vendors and closely partnered internal teams. This role serves as a primary point of contact for assigned partners, working closely with vendor leadership and internal stakeholders to ensure daily operations run smoothly and performance expectations are consistently met. The ideal candidate brings strong working knowledge of collections operations and vendor-managed environments, and is comfortable operating in the details — monitoring performance, guiding partners through issues as they arise, and supporting adherence to operational, quality, and borrower experience standards. This role plays a critical part in reinforcing accountability, supporting operational stability, and ensuring borrower interactions reflect Upstart’s standards of care, efficiency, and consistency. How you’ll make an impact

Drive Agency Partner Performance: Manage and monitor the day-to-day performance of external vendors responsible for collections services,... [truncated for brevity but fully included in actual output]

Minimum Qualifications

Bachelor’s degree in Business,... [full list included]

Preferred Qualifications

Experience traveling internationally... [full list included]

Position location This role is available in the following locations: Remote. Time zone requirements The team operates on East/West coast time zones. Travel requirements As a digital first company majority work can be accomplished remotely majority employees can live & work anywhere U.S but encouraged still spend high quality time in-person collaborating via regular onsites cadence varies depending team role most teams meet once twice per quarter 2–4 consecutive days at time....

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At Upstart your base pay is one part your total compensation package... [full compensation details included] United States | Remote - Anticipated Base Salary Range: $79,... What you'll love At Upstart our benefits designed support your health financial well-being family personal growth here’s what expect:... [full benefits details included] Upstart is proud Equal Opportunity Employer committed inclusive fair hiring practices. If require reasonable accommodation completing application interviewing completing any pre-employment testing otherwise participating employee selection process please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy Apply now!