Commercial Account Executive

San Francisco, California, United States

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking a Commercial Account Executive to join our diverse, customer-focused team! In this role, you will report to a Director of Commercial Sales. Your focus will be on acquiring new business opportunities among a group of accounts that fit our ideal customer profile and have a higher propensity to buy and expand with PagerDuty. These accounts would sit in our commercial segment and would sit between 50-500 million in revenue. Daily responsibilities include creating, developing, and managing net-new business deals and expanding our footprint once the account is landed. Do you have a proven track record of success working with new logo accounts? Are you skilled in prospecting, organizing, and enjoy achieving victories? This is an exceptional opportunity for someone who is passionate about technology, has experience selling complex solutions, and can provide consultative guidance to clients. If you possess excellent time management skills, understanding when to prioritize closing deals and when to shift focus to pipeline development, we would love to talk to you! Key Responsibilities:

• Understand the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities
• Align use cases with the appropriate service offering
• Quickly adapt to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
• Develop a proactive point of view on solutions based on customer's biggest pain points
• Encourage positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision.
• Ensure complete customer satisfaction in all interactions
• Call and email executives at senior levels across various lines of business using scaled techniques and tools
• Document key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework)
• Close and manage land-and-expand deals with the main focus on acquiring new customers
• Prioritize opportunities and allocating appropriate resources

Basic Qualifications

• 3+ years strong background in lead generation and prospecting
• 2+ years of previous experience successfully closing net-new customer deals
• Experience with common SaaS software tools (SFDC,Outreach/Salesloft,Tableau,DemandBase,6Sense)

Preferred Qualifications:

• Proven ability to quickly gain trust with senior leaders, internal and external
• Highly organized with exceptional follow up skills
• Passion for cloud technologies

The base salary range for this position is 75,000 - 99,000 USD. This role may also be eligible for commission and/or benefits. Our base salary ranges are determined by role, level, and location. The range,which is subject to change based on primary work location,reflects the minimumand maximum base salary we expect to pay newly hired employees for the position. Withinthe range,we determine pay for an individual based on a number of factors including market location,job-related knowledge,skills/competenciesand experience. Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process. PagerDuty is a flexible hybrid workplace. We embraceand encourage in-person working as an integral part of our culture. Both our employeesand external research tells us that co-located collaboration strengthens connections drives innovation accelerates learning. This role is expected to come into our San Francisco office two times per week so you can thrive in your new roleand fully embrace being a Dutonian! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potentialand consider each candidate's full professional story. Whether you're exploring a career change or taking your next step we look forwardto reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory Queensland South Australia Tasmania Western Australia Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming Candidates must reside in an eligible location which vary by role. How we work Our values guide how we support customers collaborate with colleagues develop products foster a culture of belonging. They define not just our actions but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts drive engagement performance. What we offer As a global organization our total rewards approach is competitive with industry standards aligned with local laws regulations. Learn more including country-specific offerings on our benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

Eligibility may vary by role region tenure *About PagerDuty PagerDuty Inc (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams detect resolve issues real time orchestrate complex workflows drive continuous improvement across digital operations. Trusted by nearly half both Fortune 500 Forbes AI 50 approximately two-thirds Fortune 100 PagerDuty essential delivering always-on digital experiences modern businesses. PagerDuty is Great Place to Work-certified™ Fortune Best Workplace for Millennials Fortune Best Medium Workplace Fortune Best Workplace in Technology top rated product TrustRadius G2. Go behind-the-scenes on careers site @pagerduty on Instagram. Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on basis race religion color national origin gender sexual orientation age marital status parental status veteran status disability status Your privacy important us By submitting application confirm that you have read understand PagerDuty's Privacy Policy. PagerDuty committed providing reasonable accommodations qualified individuals disabilities job application process Should require accommodation email accommodation@pagerduty.com will work meet accessibility needs. PagerDuty uses E-Verify employment verification program.