Community Moderator (External Contractor) - India

Remote About Us Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through *radical* talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Position overview: Community Moderators help the Community Managers in moderating Udacity the big scholarship communities, their main objective is ensuring that the students’ online community is healthy, engaging, and making sure that the community goals are successfully met. As a Community Moderator you are expected to monitor the forum daily including weekends”. Minimum of 2x per day. This should ideally be several hours apart (once in the morning, and once in the evening). Required skills/qualifications:

• Residing in India
• Strong English communication skills, both written and verbal
• Udacity Nanodegree Graduate is an added plus
• Great knowledge of online communities and cool under pressure
• Strong internet connection since the daily duties will be online
• Strong organizational and multitasking skills, and a proactive approach
• Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.)
• Knowledge of the Company’s services and targeted audience, as well as Uddacity culture
• Ability to effectively communicate information and report
• Have a good knowledge of principles of customer service
• Availability to work days, evenings, nights, as well as weekends as and when required.
• Student-oriented mindset and focus on understanding their problems
• Flexibility at their current job to take this challenge as a part-time, External contractor

Responsibilities:

• Providingthe students with non-technical support on their community
• Organizing the program online platform by:
• Dealing with violation posts, to make sure that all members are following the guidelines
• Preparing monthly reports for the community manager to summarize forum and Session leads performance
• Supporting forum activities and brainstorming with the Community Manager and Session leads on ways to increase members engagement over forum
• Attend regular online meetings with Udacity representatives
• Be responsive over close groups and discussions with Udacity representative
• Ensuring all members are having a fun and engaging learning environment

Learn more about the Community Moderator Guidelines. Why should you apply?

• Earn additional income working from the comfort of your own home
• Contribute to a vibrant, international student community
• Stay updated with the latest in cutting-edge technologies

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience.As required by local law,Udacity,an Accenture company,will provide a reasonable range of compensation. We believe that no one should be discriminated against because of their differences. ll employment decisions shall be made without regard to age, ce,reed,olor,ligion,x, tional origin,estry, isability status,teran status,xual orientation,nder identity or expression,netic information, rital status,itizenship status or any other basis as protected by federal, te,al law. ur rich diversity makes us more innovative,ompetitive,reative,h helps us better serve our clients and our communities. Accenture Equal Opportunity Statement Udacity, n Accenture company,EO ffirmative Action Employer of Veterans/Individuals with Disabilities,ommitted providing veteran employment opportunities our service men women. Applicants for employment in US must have work authorization that does not now or future require sponsorship visa employment authorization United States. Candidates who currently employed client Accenture affiliated Accenture business may not eligible consideration. Job candidates will not obligated disclose sealed expunged records conviction arrest part hiring process. Further Accenture criminal conviction history not absolute bar employment. Udacity's Values Obsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist