Company Operations Lead

• Remote - Canada: Select locations
• Remote
• Business Strategy & Ops
• Full Time

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Role Description

We’re looking for an Operations Lead to act as a bridge between the Office of the CEO (OCEO) and Dropbox’s business units, helping operationalize our company-wide business rhythms with rigor, clarity, and consistency. Dropbox is an operationally heavy company; we believe that sweating the details of how work gets done drives better results. This role sits at the center of that philosophy. While there are known operating rhythms and mechanisms to support (e.g., planning, roadmapping, launch, QBRs, Board processes), the exact scope of this role will evolve based on where leverage is most needed. We’re looking for someone who can step into ambiguity, identify friction or gaps, and independently shape high-impact solutions. This is an individual-contributor role requiring comfort working with executive leaders, Chiefs of Staff, embedded operational teams, and EPD partners. The ideal candidate is scrappy, detail-oriented, and systems-minded — someone who can quickly build context, earn trust, and drive clarity in complex environments.

Responsibilities

• Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms
• Act as operational “glue” — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor
• Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates
• Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees
• Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support
• Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way
• Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery
• Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders
• Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

Requirements

• 8+ years of experience in operations, program management, business operations, product operations, consulting, or similar roles in complex, cross-functional environments
• Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist
• Proven experience building, improving, or scaling operational systems, processes or program management frameworks
• Strong attention to detail paired with the judgment to know where rigor matters most
• Ability to move quickly make sound judgment calls and adapt in real time without sacrificing quality
• Excellent written and verbal communication skills with experience synthesizing complex information into clear executive-ready outputs as well as creating simple concise resources accessible to all employees
• High degree of ownership and independence; able to navigate ambiguity influence without authority and drive work to completion across organizational boundaries
• Scrappy and resourceful with a willingness to roll up your sleeves while also thinking systemically
• Collaborative team-first mindset with a strong desire to help the broader organization succeed
• Proven ability to remain calm thoughtful effective in high-pressure or high-visibility situations
• High integrity and strong judgment when handling confidential or sensitive information

Preferred Qualifications

• Experience at a SAAS company working on roadmapping launch planning or in product operations

Compensation

Canada Pay Range $128400—$173700 CAD The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role subject to change. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and in turn the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities we expect Dropbox employees to think critically stay curious and use modern tools including AI to improve how work gets done. Here you can be who you are and grow into who you’re meant to be. You own your impact helping make work more intuitive joyful and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself Dropbox is ready for you.

Team Description

The Dropbox Business Strategy & Operations team unlocks the company's full potential by driving strategic initiatives promoting operational excellence combining analytical rigor with creative problem-solving tackling Dropbox’s biggest opportunities across all business functions partnering closely with Product Engineering Sales Marketing Finance translating strategic vision into actionable plans fostering growth optimizing performance facilitating informed decision-making shaping future by leading cross-functional planning developing insights guiding corporate strategies creating systems powering scalable success passionate about strategic thinking solving complex problems making impact through collaboration join our Business Strategy & Operations team.

Virtual First

Dropbox’s Virtual First way of working helps people do their best work with flexibility autonomy connection day-to-day teams work remotely nonlinear schedules core collaboration hours supporting deep focus individual working styles prioritizing asynchronous communication improving clarity respecting deep work time reducing unnecessary meetings while remote work primary experience prioritizing intentional in-person connection bringing teams together through regular gatherings on-demand workspaces events strengthening team cohesion fostering creativity enhancing momentum providing same access opportunity growth impact regardless location. This role requires travel offsites various other team gatherings (~5–10% annually). Advance notice provided when possible candidates encouraged discuss accommodation needs during interview process.