Consultant, Technical Account Manager

What you’ll achieve

As a Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces. You will:

• Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio including storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
• Be independently motivated to continually learn new technologies.
• Develop internal relationships within Dell and earn trust amongst account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices.
• Develop external relationships and earn trust with customers and partners through professional, technical, and mission competence.
• Assist customer and sales team with design, definition, and implementation of complex system requirements.

Essential Requirements

• Must be a US citizen and have an active TS/SCI security clearance.
• In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically PowerEdge XE servers.
• Intimate knowledge of networking infrastructure, specifically InfiniBand networking in datacenter environments.
• Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities.
• Customer-facing experience with strong escalation management capability; ability to work in high-pressure environments.
• Ability to collaborate effectively with vendors and Dell Engineering.

Desirable Requirements

• 12+ years of technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA.
• CI or FS poly.

Compensation

Salary range: $162,350 - $231,000 (depending on location).

Who we are

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. The company is committed to equal employment opportunity for all employees.