Content Writer-1

Distributed Locations: Australia Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

We’re looking for a Customer Advocacy Content Writer to join our Customer Advocacy team. In this role, you will collaborate closely with our customers, field sales organization, and product marketing teams to bring together and showcase how our solutions drive measurable business outcomes and results for our customers and partners! You will be responsible for working directly with customers to generate credible, compelling content in our Asia-Pacific-Japan (APJ) region. This content will focus on customer stories, specifically redefining insights—covering initial challenges, solution deployment, and realized return on investment and overall value — into multiple formats. This is the phenomenal role for a storyteller with a product marketing perspective. The ideal candidate will translate complex technical solutions into clear, engaging narratives that encourage confidence and drive sales conversations.

What You Will Be Doing:

Partner with sales, customer success, and product marketing to identify customers with compelling stories that demonstrate business value and innovation.
Conduct customer interviews to understand their journey, technical implementation, and measurable outcomes.
Develop a range of customer advocacy content, including: case studies; business outcome summaries; video scripts and presentation spotlights; short testimonials, blog features, and social posts.
Collaborate with internal collaborators to ensure technical and business accuracy.
Guide customers through the review and approval process, ensuring their comfort and passion in being featured.

What You Bring:

2-3+ years of shown experience in Customer Marketing, Product Marketing, or Content Development, ideally within B2B or SaaS.
Consistent track record to translate technical solutions into business outcomes.
Outstanding writing and interviewing skills; comfortable speaking directly with customers and executives.
Experience crafting customer-facing content (case studies, videos).
Understanding of TCO, return on investment, and value-based messaging frameworks.
Strong project management and collaborator communication skills.
Collaborative, customer-first approach with attention to detail and storytelling authenticity.
A master storyteller focused on customer outcomes.
A creative spirit that will have innovative new ideas to bring customer stories to life.
A strategic mindset that is able to identify gaps across the storytelling portfolio, meet sales expectations, and demonstrate expertise in working with customers closely and bringing them on a journey.

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer committed to creating an inclusive culture that celebrates different perspectives.