Creative Operations Lead

• Remote - Americas
• Operations

About the role

Shopify’s Brand Design Studio is a multidisciplinary team of visual designers, writers, video creatives, front-end developers and motion designers. We create and build experiences that communicate the value of Shopify’s commerce products and platform—and the potential they enable. Brand Design Studio is seeking two Creative Operations Leads to build and run the systems that make our creative engine fast, scalable, and effective. You will own portfolio planning and execution for large campaigns across the whole group, oversee high-priority programs, and systematize the operating model that lets our team deliver quality and volume at once. You’ll partner across all Marketing orgs, Marketing Ops, Design, Web, Legal, and Martech to ensure we invest time and budget in the most impactful work and measure what matters. You have a strong mix of creative production and operations experience, can influence senior stakeholders, and know how to reduce manual toil, eliminate duplication, and focus teams on the highest priorities. You stay current on creative tech and AI, and you implement practical systems that scale global creative production without sacrificing quality. You’re comfortable in non traditional and rigid operations systems and can pivot quickly. What you’ll do

• Portfolio planning and prioritization
• Co-lead quarterly and annual planning for across the group; define prioritization criteria, align on OKRs, and create a transparent roadmap tied to budget.
• Program management for high-impact campaigns
• Own workback plans, dependencies, milestones, and approvals for flagship launches and evergreen performance programs.
• Facilitate cross-functional rituals (standups, reviews, decision forums), maintain risk/issue logs, and ensure on-time, on-brief delivery.
• AI and automation
• Evaluate, pilot, and deploy AI for copy and visual exploration, variant generation, autotagging, QC, and briefing support with clear guardrails.
• Build prompt libraries, templates, and workflows; measure impact (time saved, variants produced, error reduction).
• Resource and vendor management
• Build capacity and scenario models; allocate designers, writers, and motion/creative tech resources to priority work, create a bench of production vendors that can be actioned at any moment.
• Stand up and manage an external vendor/agency bench for scalable, repeatable production; drive SOWs, rate cards, SLAs, and performance reviews.
• Process, governance, and quality
• Define operating model, RACI, and playbooks for concepting, production, QA, localization, and launch.
• Relentless pursue of systems of scale and accountability for both big and small projects
• Production at scale
• Led Implementation of systems for modular creative (templates, toolkits,...