Customer Advocacy Specialist

Customer Advocacy Specialist

Remote Type

Hybrid

Location

Bengaluru, India

Job Category

Marketing

Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Advocacy Specialist and help us do what we do best: propelling business forward.Learn More about us. In this role, you will:

• Build and manage relationships with customers across our Infrastructure Management business unit.
• Develop and execute customer advocacy programs that include customer stories, testimonials, speaker opportunities and reference activities.
• Collaborate with cross-functional teams including Product Marketing, Demand Generation, Customer Success, Partner and Sales to integrate customer stories into campaigns and go-to-market initiatives.
• Interview customers to capture compelling success stories and translate technical outcomes into business value narratives.
• Support customer participation in webinars, panels, user groups, and industry events.
• Maintain a repository of advocacy assets and track engagement metrics to measure program success.
• Provide feedback from advocates to internal teams to inform product development and messaging.

Your background:

• 2 64 years of experience in customer marketing, advocacy, or community engagement, preferably in B2B software or technology.
• Strong storytelling and interviewing skills with the ability to distill complex technical content into clear, engaging narratives.
• Excellent written and verbal communication skills.
• An ability to take initiative when an opportunity presents itself.
• Highly organized, self-motivated, and comfortable working in a fast-paced, cross-functional environment.
• Proven ability to build relationships with technical and business stakeholders.
• Experience with CRM and advocacy platforms (e.g., Salesforce, ReferenceEdge, Point of Reference, Influitive).
• Familiarity with infrastructure management products is a plus.

Compensation

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans.

LI-SR1 #LI-Hybrid