Customer Analyst

Job ID: R-6763
Department: Sales

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: The Solutions Consulting team is responsible for knowing the intimate details of all Upstart’s products and the associated economics. It must turn that knowledge into solutions and partnership models for prospective lending partners, able to simply explain and educate partners. As the Solutions Consultant at Upstart, you will drive adoption of lending partners to the Upstart platform. How you’ll make an impact

Function as a solutions consultant, translating ambiguous questions into structured analyses with proven ability to communicate complex analyses clearly and concisely to external stakeholders
Serve as the owner for deal-related analyses, supporting new and existing LP partnerships across all Upstart products
Analyze deal economics, performance tradeoffs, risk/return profiles, and product configurations across Upstart’s offering
Translate analytical findings into clear recommendations that inform deal structuring, pricing, and strategic decisions.
Act as business partner to Capital Markets, Sales, Product, and Finance teams

Minimum Qualifications

5+ years of experience in solutions consulting, strategy, analytics or a related role
SQL/Python proficiency and comfort working directly with data
Ability to work with large datasets and perform rigorous quantitative analysis
Experience partnering with centralized analytics or data science teams.
Experience building dashboards or recurring reporting (e.g., Looker, Tableau, Mode, or similar tools)
Strong stakeholder management skills and comfort operating in cross-functional environments

Preferred Qualifications

Experience in fintech, capital markets,lending or financial products.
Experience with multiple lending products (Personal loans Auto Home lending)
Familiarity with deal economics risk/return analysis or portfolio analytics.

Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East/West coast time zones. Travel requirements As a digital first company:

The majority of your work can be accomplished remotely.
Most employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites.
The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

LI-REMOTE

LI-MidSenior

Salary Information At Upstart:

Base pay is one part of your total compensation package.
The anticipated base salary for this position is expected within this range:

United States | Remote - Anticipated Base Salary Range $118000 — $163300 USD Your actual base pay will depend on your geographic location–with compensation regions varying depending on location. Individual pay is also determined by job-related skills experience relevant education or training. Recruiters can share specific salary ranges during hiring. In addition:

Target bonuses
Equity compensation
Generous benefits packages (medical/dental/vision/401k)

What you'll love At Upstart benefits are designed to support your health financial well-being family personal growth:

Competitive compensation including base pay bonus opportunities annual equity grants vesting quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed up to $15k per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical dental vision coverage; Upstart covers 90%–100% depending on plan choice
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits including company-paid Basic Life AD&D Short & Long-Term Disability coverage; options for supplemental coverage purchase
Paid time off sick & safe time company holidays
Paid family & parental leave supporting caregiving & major life moments
Family-centered benefits through Carrot & Cleo supporting fertility parenthood caregiving
Employee Assistance Program (EAP) offering mental health support life-centered resources
Financial wellness resources including access to financial planning tools financial concierge service
Annual wellness allowance supporting physical emotional well-being personal development based on individual needs
Annual productivity allowance investing in relevant tools/resources needed regardless of work location
Connection & community via team events onsites all-company updates employee resource groups (ERGs)

onsite perks including catered lunches fully stocked micro-kitchens at offices located in Bay Area Austin Columbus New York City (opening Summer 2026) --- Equal Opportunity Employer Statement Upstart is a proud Equal Opportunity Employer committed to inclusive fair hiring practices. If reasonable accommodation is required during application/interview/pre-employment testing or selection process email: candidate_accommodations@upstart.com