Customer Application Engineer, Senior 1 (Dot Net)

Remote Type

Hybrid

Location

Hyderabad, India

Job Category

Customer Support

Job Summary

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Application Engineer and help us do what we do best: propelling business forward. Know more about us. About the Role: We are looking for a passionate Customer Application Engineer to join our team and help customers successfully build and manage digital experiences using Progress Sitefinity, a leading digital experience platform. You will work directly with enterprise customers to troubleshoot complex technical issues, analyze application behavior, and deliver effective solutions. You will collaborate closely with product and engineering teams to investigate product behavior, identify root causes, and ensure customers get the most value from the platform. You will work across a modern technology stack including C#, ASP.NET, SQL Server, web technologies, and cloud platforms. Customer environments may include applications hosted on Microsoft Internet Information Services (IIS) as well as cloud platforms such as Microsoft Azure. This role is ideal for someone who enjoys deep technical troubleshooting, solving challenging problems, and working closely with customers to deliver impactful solutions. In this role you will:

Provide technical support for customers using Progress Sitefinity, troubleshooting platform configuration, application behavior, and product-related issues.
Investigate complex technical problems involving C#, ASP.NET, web technologies, and integrations.
Debug application issues using tools such as Visual Studio, log analysis, and stack trace investigation.
Troubleshoot deployments and configuration issues on Microsoft Internet Information Services (IIS).
Diagnose database-related problems using Microsoft SQL Server, including query troubleshooting and performance analysis.
Reproduce customer-reported issues in internal environments to determine root causes and validate solutions.
Collaborate with engineering teams to escalate product defects and provide detailed technical analysis.
Assist customers with integrations involving REST APIs, third-party services, and custom implementations.
Provide guidance on best practices for configuring, deploying, and optimizing Sitefinity implementations.
Support customer environments operating within SaaS and PaaS architectures, including cloud deployments.
Manage and prioritize multiple technical cases while maintaining strong customer communication.
Contribute to internal knowledge bases by documenting troubleshooting steps and solutions.

Your background:

Strong experience with C# and ASP.NET / ASP.NET MVC.
Solid understanding of web technologies including HTML, CSS,...