USD per year
Customer Care Specialist, Grammarly
Warsaw; Hybrid Apply Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. Candidates for this role should be based in Warsaw.
About Superhuman
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.
The Opportunity
To achieve our ambitious goals, we’re looking for a Customer Care Specialist to join our Customer Care team. This role will be leading the transformation of customer experience with innovative customer care. In this role, you will have a direct impact on the enhancement of Superhuman's product offerings and the retention and expansion of our revenue-generating customer base. In this role, you will:
- Provide timely, empathetic, and personalized assistance, ensuring that our customers' needs remain at the forefront of every interaction.
- Handle non-technical inquiries about accounts, subscriptions, and product offerings via email (help desk).
- Deliver positive customer assistance experiences that enhance customer satisfaction and loyalty.
- Collaborate on various tasks, both independently and with other teams, to improve operational efficiency and bring your ideas to life.
Your Journey with Us:
- First 30 Days: Immerse yourself in our company culture and policies while mastering the tools,... [truncated for brevity]
Superhuman offers a suite of AI-powered productivity tools including Mail, Grammarly, Coda, and Go that work in every app and tab to help users work faster, smarter, and more creatively. Their products include an email app that saves users 4 hours per week, an AI writing partner, an all-in-one AI workspace for teams, and a proactive AI assistant that integrates with many apps.
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