USD per year
Customer Deployment Engineer
Location
Credal HQ (Brooklyn, NY)
Address
Brooklyn, New York
Employment Type
Full time
Location Type
On-site
Department
Go-To-Market
Compensation
- $120K – $160K • 0.4% – 0.8%
About us
Our mission at Credal is to harness frontier AI for everyone building a better future. We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our customers include the U.S. Dept of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (Transferwise), Checkr, and incident.io among others. We’ve raised over $10m to date with a ton of runway. You’ll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google. 📍 Credal is in-person in our spacious NYC office with meals provided. What you'll do:
- Be the person our customers trust when the stakes are high. Live in their slack channels and meet them at their desks.
- Build POCs to unblock deals and accelerate time-to-value
- Own design partnerships with end users to shape the product roadmap
- Develop deep understanding of each customer's use case and business objectives, and be their greatest internal advocate
- Define and improve the playbooks, processes, and tooling that will let us scale what works
- Own the onboarding story, keeping documentation high quality and understanding our users' greatest friction points
About you You might be a great fit if you're a customer-obsessed problem-solver who thrives at the intersection of technology and enterprise trust. Who you are:
- Eager to join our mission of bringing frontier intelligence to the industries and institutions that matter most - healthcare, government, financial infrastructure
- Customer-focused and deeply empathetic - you listen, you care, and you'll be their voice inside Credal
- A clear, compelling communicator - able to tailor your message to a CISO, a platform engineer, or a procurement team without losing the thread
- High-ownership - you take things from ambiguous start to clean finish without waiting to be told what to do
- Commercial instincts - you understand what makes customers stay, expand, and advocate, and you orient your work around that
- Thrives in fast-paced environments - biasing toward action, comfortable with ambiguity, always learning
Bonus points:
- Experience with agents, MCP, or other LLM tooling
- Technically capable - able to read logs, reproduce issues, and build basic solutions
- Background in enterprise security, compliance, or access control
- Prior solutions engineering, FDE or customer success experience at an infra or developer tools company
Benefits and work environment
- We reject toxicity and we embrace care for each other. A magical company culture and your wellbeing is leadership's top priority. Every decision we make as a company is evaluated through that lens.
- Opportunities to network grow advance quickly We're a small but rapidly expanding team - we always aim to promote from within first.
- Free team lunch & dinner.
- Situational hybrid work flexibility.
- High quality health coverage including great mental health benefits for you and your immediate family This includes comprehensive HSA options.
- Industry-leading vision dental life disability coverage.
- We encourage you to take up to twelve weeks of parental leave after birth or adoption of a child.
- Regular team activities & offsite events (last year we went to Turks & Caicos for hackathon week!)
- Unlimited PTO - unlike some other companies we're serious about you taking time needed recharge best you can be! We also offer guaranteed two weeks off during last two weeks December when entire company goes on vacation!
- A generous housing subsidy for those who choose live Brooklyn.
- Our spacious office Dumbo has stocked kitchen views bridge.
Interview process
- Intro conversation CTO or COS.
- Virtual tech screen.
- Onsite meet engineering team CEO.
- References (we check references everyone Credal make sure all future coworkers world class great around).
More about us We’ve built industry’s highest ceiling most secure Action & Agent building platform sticky custom AI workflows Use cases span countless domains including KYC anti-money laundering healthcare regulation climate standards setting cybersecurity sales people IT customer support. -Cultural principles -Team of thirteen nine engineers -Seven figure ARR ->100% NRR -Product docs case studies blog podcast Compensation Range: $120K - $160K
Harness frontier AI for everyone building a better future. Accelerates complex, sophisticated operations of impactful institutions with security and governance integrated into the product. Team includes Thoughtful Doers™ from Palantir, Meta, Uber, NASA, MongoDB, and Google. Industry’s highest ceiling and most secure Action & Agent building platform for custom AI workflows across domains such as KYC, anti-money laundering, healthcare regulation, climate standards setting, cybersecurity, sales, people, IT, and customer support.
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