USD per year
Customer Enablement Specialist
Location: Bellevue, Washington
About the Role
This role is required to work in a hybrid office setting in our Bellevue, WA office.
The Opportunity
Databricks runs some of the largest customer enablement programs in the industry — workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact. This isn’t a sales or business development role — every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases. You’ll manage a broad portfolio of accounts, supporting new and emerging personas — business users, analysts, and app developers — and helping them succeed with Databricks’ latest innovations in AI/BI, Databricks Apps, and agent-based development.
What You'll Do
- Convert participation in Databricks’ scale programs (webinars, workshops, digital learning) into structured training engagements.
- Own a high-volume enablement pipeline — identifying learner needs, recommending tailored paths, and tracking adoption progress.
- Deliver engaging L100–L200 sessions and demos to help new personas understand what’s possible with Databricks.
- Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
- Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.
- Report key metrics — trained accounts, learner growth, conversion rates, and training revenue — using data to guide your priorities.
- Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.
What You Bring
- 2–4 years in a technical, customer-facing role — technical training, pre-sales, enablement, or customer success preferred.
- Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).
- Confidence delivering introductory technical content to non-expert audiences.
- Working knowledge of AI/ML concepts — able to explain how Databricks enables practical use cases.
- Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.
- A data-driven mindset with strong organizational habits and comfort managing many concurrent accounts.
- Team-first attitude — proactive collaborator who knows when to escalate for deeper technical support.
Bonus Points
- Databricks certifications or willingness to certify (Data Engineer Associate or other Databricks certifications within 6 months).
- Background in SaaS cloud or data platforms; familiarity with BI or AI/BI tools (Databricks Genie Tableau Power BI).
- Exposure to Databricks Apps REST APIs or AI agent concepts.
- Experience in a role with enablement or training-related revenue metrics.
Why This Role Why Now
New products create new skill gaps As Databricks expands into AI/BI Databricks Apps and agent-based development a new wave of users — business analysts app builders domain experts — needs to get skilled up quickly The depth CEA team focuses on the complex strategic and deeply technical This role focuses on the broad middle high volume new personas and the scale-to-commitment motion that turns digital participation into real adoption It is a high-visibility high-impact position with a clear growth path into senior CEA work as you build depth and track record.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles Actual compensation packages are based on several factors unique to each candidate including job-related skills and experience as well as location Based on these factors Databricks anticipates utilizing the full width of the range The total compensation package may also include eligibility for annual performance bonus equity and benefits. Zone 2 Pay Range: $86 600—$119150 USD
About Databricks
Databricks is the data and AI company More than 10000 organizations worldwide—including Comcast Condé Nast Grammarly and over 50% of the Fortune500—rely on the Databricks Data Intelligence Platform to unify and democratize data analytics and AI Headquartered in San Francisco with offices globally founded by creators of Lakehouse Apache Spark™ Delta Lake™ MLflow™.
Benefits
Databricks provides comprehensive benefits tailored regionally details available at https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
Databricks fosters a diverse inclusive culture ensuring hiring practices meet equal employment opportunity standards without regard to age color disability ethnicity family status gender identity language national origin physical ability political affiliation race religion sexual orientation socio-economic status veteran status or other protected characteristics.
Databricks is a data and AI company that unifies data engineering, analytics, and machine learning on a lakehouse architecture. Founded by the original creators of Apache Spark, it offers a cloud-based platform for building, deploying, and maintaining enterprise-grade data and AI solutions at scale.
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