Customer Engineer

At Just Appraised, we’re replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. This work directly impacts how communities fund schools, infrastructure, and public services.

About the Role

The Customer Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised products. We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope thorough Statements of Work, and oversee the implementation process as the content and product-solutions owner for each customer installation. What You Will Work On

• Drive Product-Solution Ownership: Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. Proactively manage scope creep and new customer requests during the implementation phase.
• Customer Engagement & Technical Discovery: Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape, including the third-party software vendors and systems they depend on.
• Architect Custom Solutions: Design compelling tailored solutions using Just Appraised product suite to optimize and streamline customer workflows. Assess the feasibility of integration approaches based on the customer's existing infrastructure, vendor constraints, and data access limitations.
• Scoping & Documentation: Define expected product functionality and scope Statements of Work (SOW’s) with detailed software and configuration specifications. Translate ambiguous customer requests into clear, tightly-scoped technical requirements. Ensure integration dependencies, infrastructure requirements, and vendor coordination are documented before implementation begins.
• Manage Expectations: Set clear expectations for time effort cost implications of custom features or additional functionality. Identify and communicate technical risks early particularly when a customer's existing systems or vendor relationships may impact the integration path.
• Product Expertise & Enhancement: Maintain expert-level knowledge in key product functionality. Leverage insights and feedback from implementations to lead and champion product enhancements with broader team.
• Cross-Functional Launch Coordination: Collaborate closely with Sales Implementation Engineering Customer Success to coordinate successful timely launches including participating in daily stand-ups kickoff meetings training User Acceptance Testing (UAT).
• Vendor & Partner Navigation: Serve as key point of coordination with third-party software vendors during implementation. Understand when vendor cooperation is required what level of access or partnership is realistic how to find viable paths forward when vendor constraints exist.

What We’re Looking For

• Technical Translation & Communication: Exceptional communication skills verbal written with proven ability to translate between highly technical non-technical audiences. Must be comfortable presenting integration architectures county IT team explaining project timelines non-technical stakeholder same meeting.
• Integration & Systems Thinking: Ability to assess customer's technical environment determine viable integration approach. Comfortable reasoning about how data moves between systems (APIs databases file-based exchanges on-premise servers) identifying risks blockers before they become implementation problems.
• Customer Empathy & Partnership: Demonstrated ability build relationships develop trust stakeholders quickly Strong user-centered mindset ability effectively relay customer goals constraints internal team.
• Technical Scoping & Judgment: Proven ability scope technical work enough precision engineering can build against it Know what questions ask during discovery so Statement of Work doesn't leave critical integration details unresolved.
• Project & Risk Management: Proven ability understand prioritize accurately estimate level effort implications different project components Strong organizational skills ability flag risks timeline success criteria especially when dependencies involve third parties.
• Autonomy & Work Ethic: Demonstrated ability continuously learn work independently make decisions minimal supervision effectively manage shifting priorities high-growth cross-functional environment.
• Ability to Travel: Role requires travel 10-15 business days per quarter (15-20% annually).

*Preferred Qualifications*

• Experience delivering technology solutions local government property tax administration public sector customers.
• Strong understanding systems data integration particularly legacy or on-premise software.
• Experience ETL pipelines RESTful APIs SFTP-based data exchanges database connectivity SQL Oracle.
• Familiarity CAMA systems large ERP platforms domain-specific government software.
• Experience navigating third-party vendor ecosystems including coordinating external software providers integration requirements API access data exchange agreements.
• Comfort working environments where integration paths aren't always clean well-documented creative problem-solving required bridge systems.

Benefits

• Competitive compensation stock equity plan
• Comprehensive benefits package medical dental vision life insurance
• Company sponsored pre-tax retirement savings program (401k)
• Flexible work environment supports working from home
• Flexible PTO
• Parental Leave
• Home office stipend