Customer Experience Specialist (Seasonal)

$25/hr • 40 hours per week

About Novig

Novig is building America's #1 sports prediction market. Our mission is to financialize and democratize sports trading - taking a closed system run by casinos and turning it into a fair, efficient, two-sided market where the power sits with users. With Novig recently becoming a CFTC-designated market — the fastest designation of its kind in US history— we're bringing the prediction market built for sports fans nationwide. We're backed by some of Silicon Valley's top investors — Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana — who have collectively invested over $100M behind this vision.

About the Role

This is your shot to be the voice and backbone of Novig's user experience at the most electric moments in sports. You'll turn high-volume chaos into seamless support, fielding live chats and emails through Intercom, resolving time-sensitive issues when NFL and NBA slates are in full swing, and keeping the platform running smoothly when every second counts. This role is for someone who thrives under pressure, owns every interaction from first message to resolution, and knows when to act and when to escalate. You're the person who stays sharp across multiple tools simultaneously, speaks fluently to both frustrated power users and curious newcomers, and brings enough sports knowledge, from betting lines to exchange mechanics, to earn trust instantly. If prime-time game nights energize you and you want to grow inside a company redefining prediction markets, this is where you belong.

Responsibilities

Provide live chat and email support via Intercom during NFL/NBA game slates.
Troubleshoot platform issues using internal admin tools.
Own customer interactions from initial contact through resolution.
Escalate issues appropriately when needed.
Communicate clearly with users of varying expertise levels.
Collaborate with internal teams by flagging recurring issues.
Work night/weekend shifts aligned with live sports schedules (Thursday–Monday night owl schedule).

Requirements

Experience using Intercom or similar live chat/email support tools.
Ability to thrive under pressure during high-volume periods.
Strong communication skills with clear, accurate messaging.
Sports knowledge including betting lines/spreads/exchange mechanics or eagerness to learn quickly.
Ability to work independently without heavy supervision.
Good judgment for escalation decisions.
Comfortable supporting users across multiple channels simultaneously.

Compensation & Benefits

$25/hr • Full-Time • Remote Competitive pay with opportunity for growth inside an innovative company redefining sports prediction markets.

Homebase

Remote

APPLICATION

This role's application includes questions we can't host here, so it runs on our applicant portal. Apply Via Ashby