Customer Marketing Manager

United States

Customer Marketing Manager

• United States
• Marketing
• Regular

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers. This individual will also provide support for our annual conference, PagerDuty Summit, where digital operations leaders, influences, and developers from all over the world meet and share their learnings from the field. Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem-solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts. About the Role

• Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.
• Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.
• Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment.
• Strong interpersonal skills to manage existing and enhance new relationships with customers.
• Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.
• Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
• Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.

Minimum Qualifications

• A bachelor’s degree in Communications, Marketing, or other related fields
• Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
• Minimum of 2+ years experience creating customer stories
• Excellent writing, communication, and presentation skills
• Experience working with teams cross-functionally
• Demonstrated ability to create close alignment with sales

The base salary range for this position is 114000.00 - 172700.00 USD. This role may also be eligible for bonus commission equity or benefits. Our base salary ranges are determined by role level location The range reflects the minimum maximum base salary we expect to pay newly hired employees for the position Within the range we determine pay for an individual based on factors including market location job-related knowledge skills competencies experience. Your recruiter can share more about specific offerings for this role as well as salary range for your primary work location during hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement We value potential consider each candidate's full professional story. Where we work PagerDuty operates a hybrid work model with offices in 8 major cities Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto. While we offer flexibility within established locations we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory Queensland South Australia Tasmania Western Australia Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming Candidates must reside in an eligible location which vary by role. How we work Our values guide how we support customers collaborate with colleagues develop products foster culture of belonging. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define Leadership Impact Lead Self Lead Team Lead Business Lead Future. Each dimension has three associated competencies giving leaders shared language guiding development career promotion succession planning discussions. Manager Expectations serve as practical guide for managers understanding responsibilities prioritizing efforts driving engagement performance. What we offer As global organization total rewards approach is competitive industry standards aligned local laws regulations. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off addition PTO
• Paid parental leave: 22 weeks pregnant parent 12 weeks non-pregnant parent (some countries longer leave standards comply local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

Eligibility may vary by role region tenure *About PagerDuty PagerDuty Inc (NYSE:PD) is global leader digital operations management. PagerDuty Operations Cloud is AI-powered platform empowering business resilience driving operational efficiency enterprises. With generative AI assistant core PagerDuty empowers teams detect resolve issues real time orchestrate complex workflows drive continuous improvement digital operations. Trusted by nearly half both Fortune 500 Forbes AI 50 approximately two-thirds Fortune 100 PagerDuty essential delivering always-on digital experiences modern businesses PagerDuty is Great Place to Work-certified™ Fortune Best Workplace Millennials Fortune Best Medium Workplace Fortune Best Workplace Technology top rated product TrustRadius G2. Go behind-scenes careers site @pagerduty Instagram. Additional Information** PagerDuty equal opportunity employer does not discriminate basis race religion color national origin gender sexual orientation age marital status parental status veteran status disability status. Privacy important us submitting application confirm read understand PagerDuty Privacy Policy. Committed providing reasonable accommodations qualified individuals disabilities job application process email accommodation@pagerduty.com accessibility needs. PagerDuty uses E-Verify employment verification program.