USD per year
Customer Marketing Manager
About Time Doctor
Time Doctor is a workforce analytics platform that gives leaders AI-powered, actionable insights into how work actually happens. By turning activity and productivity data into practical intelligence, Time Doctor helps organizations make smarter decisions, support employee well-being, and lead with trust, not control, across remote, hybrid, and in-office teams.
- 🌍 100% remote and async-first — work from anywhere
- 🚀 Mission-driven company shaping the future of work
- 💪 Strong product-market fit with tens of thousands of users (and growing)
- 🤝 Collaborative, humble, high-performing team
- 🌴 Competitive pay + 30+ days of paid time off
The Role
We’re looking for a Customer Marketing Manager to own the post-sale marketing function at Time Doctor. This is a solo ownership role — you’ll be the dedicated person responsible for ensuring our existing customers are engaged, successful, expanding, and advocating for Time Doctor in the market. This isn’t a campaign execution role. You’ll be developing strategy and running programs that directly impact retention, expansion, and customer-led growth. You’ll work closely with Customer Success, Product, and the broader Marketing team to turn customer relationships into business outcomes.
Who we are looking for
We are NOT looking for:
- ❌ Marketers who only send newsletters and call it customer marketing — you need to own retention and expansion outcomes
- ❌ People who wait for CS to flag problems — you use data to identify expansion opportunities and support retention efforts proactively
- ❌ Generalists who have never owned a post-sale marketing motion end-to-end
We ARE looking for:
- ✅ A commercially minded marketer who connects customer programs to retention, NRR, and expansion revenue
Responsibilities
- Own post-sale marketing programs to drive customer engagement, product adoption, and retention.
- Develop lifecycle campaigns for onboarding, feature adoption, renewals, and expansion triggers.
- Use customer data to segment and personalize communications.
- Collaborate with Customer Success to identify at-risk accounts and support retention.
- Build campaigns for expansion revenue (upsell, cross-sell).
- Manage TD Academy (customer education platform) including content and measuring impact.
- Build and manage customer advocacy programs including references, reviews, case studies.
- Run customer feedback programs (surveys, NPS) to inform strategy.
- Collaborate cross-functionally with Customer Success, Product & Marketing teams.
Requirements
- 3+ years in customer marketing or lifecycle marketing in B2B SaaS.
- Experience owning customer advocacy retention or expansion programs end-to-end.
- Strong data-driven segmentation & targeting skills.
- Proficient in AI tools for content & campaign efficiency.
- Experience with marketing automation/CRM tools (HubSpot preferred).
- Excellent written communication skills.
- Experience working remotely.
Preferred Qualifications
- Experience in mid-market B2B SaaS.
- Background in workforce management or HR tech.
- Experience running NPS/CSAT programs.
Success Metrics
Improved retention rates; TD Academy engagement; expansion revenue growth; increased advocacy & reviews; campaign engagement rates; quality of customer stories; NPS/CSAT trends.
Company Culture
Fully remote & async-first with global team across 35+ countries. Mission-driven focused on workforce analytics & trust-based leadership. This is a full-time remote role with competitive pay & benefits.
Time Doctor empowers individuals to achieve their best performance, no matter where they work. With a worldwide distributed team spanning 31 countries and over 280,000+ active users who swear by our product's ability to enhance visibility, profitability, and employee engagement.
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