Customer Service Agent - Merchant Team

Location: CIS Region / Full-time: Remote Department: Customer Support

Company Information

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, Binance is known for industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. The company leverages the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access worldwide.

Responsibilities

Handle all inbound inquiries received as the frontline of the P2P market; outbound communication via chats, emails, and calls.
Independently provide accurate information to resolve problems/issues that arise.
Continuously educate oneself with up-to-date and relevant information to support customer service operations.
Escalate issues to team leader, managers, and other departments as required.
Adhere to Quality Assurance standards set.
Comply with the schedule set by the Team Leader.
Assist in preparation of other processes as assigned/required by the Team Leader.
Display good team working attitude and behavior within the team and other departments.

Requirements

2-3 years experience in frontline customer support, preferably in financial or service industry.
Passion and willingness to go above and beyond to solve complex problems while delivering outstanding customer experience.
Adaptable and resilient; able to operate in a quickly changing environment.
Excellent multitasking, prioritizing, and time management skills.
Must have a fast internet connection (minimum 5 Mbps broadband).
Knowledge or interest in blockchain/digital assets/fin-tech industry; being a Binance P2P user is an advantage.
Ability to work flexible hours and shifts including night shifts, weekends, and public holidays.

Why Binance

Shape the future with the world’s leading blockchain ecosystem.
Collaborate with world-class talent in a user-centric global organization with a flat structure.
Tackle unique, fast-paced projects with autonomy in an innovative environment.
Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
Competitive salary and company benefits.
Work-from-home arrangement (may vary depending on business team work nature).

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