Customer Success and Professional Services Consultant

Remote Type

Hybrid

Location

Burlington, MA, United States

Job Category

Customer Success Apply now

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Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success and Professional Services Consultant and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our Burlington MA headquarters. The onsite piece will be 2-3 days a week. We are looking for a business-centric, technology-driven consultant to lead customer adoption and value realization for our Progress RAG (Retrieval-Augmented Generation) platform. This role is ideal for someone who has built their foundation in Customer Success or Professional Services and is ready to own complex enterprise relationships with an end-to-end1 spanning strategy, implementation, and long-term growth. This is a hybrid role based in Burlington, MA (2 3 days onsite per week). You will begin in a Customer Success capacity, working hands-on with enterprise customers to drive outcomes and platform adoption. Over time, this role is expected to evolve into a Professional Services position, helping define delivery frameworks, lead complex engagements, and ultimately build and lead a Professional Services team as demand grows. In this role, you will: Business & Customer Leadership

Partner with customer executives, business owners, and technology leaders to define AI adoption objectives, success metrics, and measurable ROI.
Lead strategic conversations that connect platform capabilities to real business outcomes1efficiency, cost reduction, risk mitigation, quality improvement, or revenue growth.
Serve as a trusted advisor on AI governance, data readiness, change management, and operationalization.
Identify expansion opportunities and new use cases by deeply understanding customer business models, workflows, and technology ecosystems.
Provide structured feedback to Sales and Product teams on customer trends, competitive insights, and emerging market needs.

Technical & Consultative Delivery

Own the post-sales technical relationship, guiding customers through onboarding, integration, and deployment of the Progress RAG (Retrieval-Augmented Generation) platform.
Design and architect scalable implementations aligned with customer security requirements, data architecture, and long-term growth plans.
Lead hands-on deployment efforts, including API integrations, data flow design, cloud configuration, and environment readiness.
Translate customer requirements into solution designs that balance feasibility, performance, and maintainability.
Facilitate technical workshops, architecture reviews,and operational readiness assessments.
Act as an escalation point for complex customer scenarios coordinating closely with Engineering Product Management,and Support.
Document solution architectures,integration patterns,and deployment best practices to enable repeatable customer success.

Professional Services Leadership (Future Scope)

As the Progress RAG (Retrieval-Augmented Generation) customer base expands,you will help shapeand lead our Professional Services capability:
Define consulting methodologies delivery frameworks,and implementation playbooks.
Lead complex multi-phase professional services engagements.
Mentorand onboard new consultants; ultimately buildand lead a Professional Services team.
Partnerwith Go-To-Market leadershipto define services offerings pricing models,and revenue strategy.

Your background: Consulting & Business Experience -2+ years at a major consulting firms technology or software practice (Deloitte,PwC,EY,KPMG strongly preferred) or equivalent experience.

Strong consulting fundamentals: structured problem-solving executive communication stakeholder management,and storytelling with data.
Demonstrated abilityto translate business objectives into technical requirementsand vice versa.

Technical Foundation

Hands-on experiencewith enterprise software deployment system integrations APIs data pipelines or cloud platforms.
Working knowledgeof Python or JavaScript; abilityto troubleshootand contribute to customer-side implementation work.
Comfort discussing architecture concepts suchas scalability performance data ingestion security.
Experiencewith Kubernetesis a plus; strong willingnessto learnis essential.

Customer & Leadership Skills

Proven abilityto manage senior stakeholdersandinfluence both technicaland business audiences.
Experience proactively managing customer health identifying risks driving resolution.
High ownership mentalitywiththe abilityto operate autonomouslyin a fast-growing environment.

Additional Qualifications

Experienceusing CRM tools(Salesforce preferred).
Willingnessto travel up to ~10%.

Why This Role

Direct influenceon how enterprise customers adopt scale AI-driven platforms
Clear pathfrom Senior Customer Successto Professional Services leadership
High visibility across Product Sales Engineering
Opportunityto build something foundationalnot just operate within it

Base Salary Range: $105400 - $130200 This positionis also eligibleto participatein our commission plan.Final base compensationis determinedbya number offactors including but not limitedtojob-related skills education demonstrable experience allowancefor future continued salary growth. We also offera robust benefits packagewith details below. If this sounds like you fits your experience career goals we’d be happyto chat. What we offerin returnis the opportunityto experiencea great company culturewith wonderful colleagues to learnfrom collaboratewith also enjoy:

Medical dental vision life & disability financial benefits(including401(k) retirement savings plan Tuition Reimbursement program Additional voluntary benefits including crucial illness/hospital indemnity identity theft protection auto & home insurance legal pet insurance). - Competitive salary uncapped commission best-in-class Employee Stock Purchase Program(ESPP) with27-month lookback - Flexible paid vacation time paid day offfor your birthday company holidays variety of leave plans including Parental Leave - Employee Assistance Program(EAP) employee well-being program focusingon physical mental financial health

Apply now! #LI-hybrid