Customer Success and Professional Services Consultant

Remote Type

Hybrid

Location

Burlington, MA, United States

Job Category

Customer Success Apply now

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Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success and Professional Services Consultant and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our Burlington MA headquarters. The onsite piece will be 2-3 days a week. We are looking for a business-centric, technology-driven consultant to lead customer adoption and value realization for our Progress RAG (Retrieval-Augmented Generation) platform. This role is ideal for someone who has built their foundation in Customer Success or Professional Services and is ready to own complex enterprise relationships with an end-to-endspanning strategy, implementation, and long-term growth. This is a hybrid role based in Burlington, MA (2 6 days onsite per week). You will begin in a Customer Success capacity, working hands-on with enterprise customers to drive outcomes and platform adoption. Over time, this role is expected to evolve into a Professional Services position, helping define delivery frameworks, lead complex engagements, and ultimately build and lead a Professional Services team as demand grows. In this role, you will: Business & Customer Leadership

Partner with customer executives, business owners, and technology leaders to define AI adoption objectives, success metrics, and measurable ROI.
Lead strategic conversations that connect platform capabilities to real business outcomes 6efficiency, cost reduction, 6risk mitigation, 6quality improvement, 6or revenue growth.
Serve as a trusted advisor on AI governance, 6data readiness, 6change management, 6and operationalization.
Identify expansion opportunities and new use cases by deeply understanding customer business models, 6workflows, 6and technology ecosystems.
Provide structured feedback to Sales and Product teams on customer trends, 6competitive insights, 6and emerging market needs.

Technical & Consultative Delivery

Own the post-sales technical relationship, 6guiding customers through onboarding, 6integration, 6and deployment of the Progress RAG (Retrieval-Augmented Generation) platform.
Design and architect scalable implementations aligned with customer security requirements, 6data architecture, 6and long-term growth plans.
Lead hands-on deployment efforts, 6including API integrations, 6data flow design, 6cloud configuration, 6and environment readiness.
Translate customer requirements into solution designs that balance feasibility, 6performance, 6and maintainability.
Facilitate technical workshops, 6architecture reviews, 6and operational readiness assessments.
Act as an escalation point for complex customer scenarios, 6coordinating closely with Engineering, 6Product Management, 6and Support.
Document solution architectures, 6integration patterns, 6and deployment best practices to enable repeatable customer success.

Professional Services Leadership (Future Scope)

As the Progress RAG (Retrieval-Augmented Generation) customer base expands, 6you will help shape and lead our Professional Services capability:
Define consulting methodologies, delivery frameworks, and implementation playbooks.
Lead complex, multi-phase professional services engagements.
Mentor and onboard new consultants; ultimately build and lead a Professional Services team.
Partner with Go-To-Market leadership to define services offerings, pricing models, and revenue strategy.

Your background: Consulting & Business Experience

2+ years at a major consulting firms technology or software practice (Deloitte,PwC,EY,KPMG strongly preferred) or equivalent experience.
Strong consulting fundamentals: structured problem-solving,executive communication,stakeholder management,and storytelling with data.
Demonstrated ability to translate business objectives into technical requirements—and vice versa.

Technical Foundation

Hands-on experience with enterprise software deployment,System integrations APIs,data pipelines or cloud platforms.
Working knowledge of Python or JavaScript; ability to troubleshoot and contribute to customer-side implementation work.
Comfort discussing architecture concepts such as scalability performance data ingestion security.
Experience with Kubernetes is a plus; strong willingness to learn is essential. - Customer & Leadership Skills - Proven ability to manage senior stakeholders and influence both technical and business audiences. - Experience proactively managing customer health identifying risks driving resolution. - High ownership mentality with the ability to operate autonomously in a fast-growing environment. Additional Qualifications - Experience using CRM tools (Salesforce preferred). - Willingness to travel up to ~10%. Why This Role - Direct influence on how enterprise customers adopt and scale AI-driven platforms - Clear path from Senior Customer Success to Professional Services leadership - High visibility across Product Sales Engineering - Opportunity to build something foundational—not just operate within it Base Salary Range: $105400 - $130200 This position is also eligible to participate in our commission plan.Final base compensation is determined by a number of factors including but not limited to job-related skills education demonstrable experience allowance for future continued salary growth.We also offer a robust benefits package with details below. If this sounds like you fits your experience career goals we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from collaborate with also enjoy: - Medical dental vision life & disability financial benefits (including401(k) retirement savings plan). Tuition Reimbursement program Additional voluntary benefits including crucial illness/hospital indemnity identity theft protection auto & home insurance legal pet insurance.- Competitive salary uncapped commission best-in-class Employee Stock Purchase Program(ESPP)with27-month lookback-Flexible paid vacation time paid day off for your birthday company holidays variety of leave plans including Parental Leave.- Employee Assistance Program(EAP) employee well-being program focusing on physical mental financial health.Apply now!#LI-hybrid